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- Tasks: Coordinate outpatient clinics, manage patient interactions, and provide administrative support.
- Company: Join Moorfields Eye Hospital, a leading NHS Foundation Trust dedicated to eye care.
- Benefits: Enjoy flexible working, NHS pension, free counselling, discounts, and training opportunities.
- Why this job: Be part of a passionate team delivering excellent patient service in a supportive environment.
- Qualifications: Good interpersonal skills, attention to detail, and effective communication are essential.
- Other info: Travel to various sites may be required; hours cover shifts from 08:00 to 18:00.
The predicted salary is between 28800 - 43200 £ per year.
A Vacancy at Moorfields Eye Hospital NHS Foundation Trust.
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields Eye St Ann\’s. This position will also require travel to Moorfields Eye Hospital, City Road and other Moorfields North sites when required.
This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.
You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.
Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust\’s patient administration system, booking clinic appointments, and accurate recording of patient data.
Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.
You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written
communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy
and attention to detail are essential, as are good computer skills.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.
Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields North satellite sites.
To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.
Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.
Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.
To arrange transport bookings for patients as necessary.
This advert closes on Sunday 13 Jul 2025
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Outpatient Clinic Coordinator - St Ann\'s Tottenham N15 3TH employer: Moorfields Eye Hospital NHS Foundation Trust
Contact Detail:
Moorfields Eye Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clinic Coordinator - St Ann\'s Tottenham N15 3TH
✨Tip Number 1
Familiarise yourself with the NHS patient administration system, as this is crucial for the role. Understanding how to navigate and use this system will not only help you during the interview but also demonstrate your commitment to providing excellent patient care.
✨Tip Number 2
Practice your interpersonal skills by engaging in role-play scenarios with friends or family. This will prepare you for the reception duties where you'll need to greet patients warmly and handle queries effectively, showcasing your ability to remain professional under pressure.
✨Tip Number 3
Research Moorfields Eye Hospital and its values. Being able to articulate why you want to work there and how you align with their mission of delivering excellent patient service can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your attention to detail and ability to manage multiple tasks. This will be particularly useful when discussing how you can contribute to reducing over-booking and ensuring a positive patient experience.
We think you need these skills to ace Outpatient Clinic Coordinator - St Ann\'s Tottenham N15 3TH
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatient Clinic Coordinator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your clerical and administrative experience, particularly in healthcare settings. Emphasise your interpersonal skills, attention to detail, and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent patient service and your understanding of the role's demands. Use specific examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Moorfields Eye Hospital NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the key tasks such as patient check-ins, appointment bookings, and data management. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Interpersonal Skills
Since this role involves direct interaction with patients, be prepared to discuss your interpersonal skills. Share examples of how you've effectively communicated with others in previous roles, especially in high-pressure situations. This will highlight your ability to maintain a professional and courteous manner.
✨Demonstrate Attention to Detail
Accuracy is crucial in this position. Be ready to provide examples of how you've ensured precision in your work, whether it's through data entry or managing appointments. You might even want to mention any systems or processes you've used to maintain high standards of accuracy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in a busy outpatient environment and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
