Outpatient Clinic Supervisor - Ealing Hospital in Southall

Band 4

Main area: Administration

Grade: Band 4

Contract: Permanent

Hours: Full time - 37.5 hours per week (Onsite)

Job ref: 273-DN-7987129

Site: Moorfields at Ealing Hospital

Town: Southall

Salary: £34,186 - £37,389 per annum incl. HCAS

Salary period: Yearly

Closing: 02/06/2026 23:59

This post is based at our Northwick Park Hospital site.

Benefits:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

Responsibilities:

• You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.
• You will have the ability to work independently as well as part of a multi-disciplinary team.
• You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.
• To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support and ensuring that they are managed in line with trust policies.
• Co-ordinate the work of outpatient clinic co-ordinators on a day-to-day basis, agreeing priorities with the clinic manager as needed.
• Co-ordinate and authorise annual leave requests from outpatient clinic co-ordinators, ensuring sufficient cover for clinics and other outpatient services.
• Supervise outpatient clinic co-ordinators within the clerical team, providing support, guidance and training as required.
• Monitor and manage sickness/absence within the clerical team according to trust policy.
• Use Excel to manage clinical rotas and adjust profiles 6 weeks in advance, based on annual leave and sickness.
• Act as a resource for dealing with immediate problems from outpatient clinic co-ordinators, informing and escalating to the clinic manager as appropriate.
• Deputise for the clinic manager at meetings/duties as and when required.
• Co-ordinate training of new and existing outpatient clinic co-ordinators.
• Support outpatient clinic co-ordinators to deliver excellent customer service to patients and to maintain data quality on PAS.
• Work with the assistant clinic manager and clinic manager to ensure that Key Performance Indicators are met for the service.
• Liaise closely with the booking centre and contact centre to resolve patient queries.
• Manage designated clinics in line with agreed clinic profiles.
• Liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles.
• Provide a high standard reception service and general administrative support to designated outpatient clinics.
• Identify all patient AIS requirements and record the data accurately on the Trust’s electronic systems.
• Ensure clinic digital screens and whiteboards are updated with the correct and most recent data.
• Accurately record the patient’s attendance in clinic and time of appointment.
• Record outpatient outcomes updating Referral To Treatment (RTT) status.
• Book and reschedule appointments as required.
• Ensure follow up appointments are booked according to agreed Key Performance Indicators.

Person specification:

Education/Qualifications:

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
• Evidence of continuing education and development.

Experience:

• Experience of effectively supervising a team.
• Experience of working in a multi-disciplinary team.
• Awareness of NHS performance targets (e.g. Referral to Treatment).
• Experience of working in a healthcare setting.
• Knowledge of HR processes (e.g. sickness and performance management).

Skills/abilities:

• Ability to develop, lead and motivate staff in a multi-disciplinary service.
• Excellent organisational skills, including the ability to prioritise own workload and that of the team.
• Excellent oral and written communication, negotiation and interpersonal skills.
• Ability to work under pressure and to deadlines.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

To discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, contact moorfields.recruitment@nhs.net.