Senior Information Analyst (NHS AfC: Band 7) - IT - Moorfields Eye Hospital NHS Foundation Trust

We are proud of our team and recognise the significant contributions they make to patients here in the UK and globally. When you join Moorfields Eye Hospital, you can help us continue to deliver excellence and equity in patient care through kindness and compassion for all.

An exciting opportunity has arisen for a skilled Senior Information Analyst to join the Performance & Information team at Moorfields. The role will include the management and provision of high-quality information support to our clinical divisions including our Bedford site during and after transition to Moorfields IT systems. The post holder will also provide analytical support to the wider Trust. The post holder will have excellent data analysis skills and the ability to present complex data to a wide range of key stakeholders to support the trust in meeting its core objectives. The post holder will be responsible for the collation, analysis and reporting in assigned areas and ensuring that the information is accurate and timely and meets organisational needs. This role will require the skills and competencies necessary to plan information development together with delivery of systems/tools, and information management.

Main duties of the job

• Responsible for the independent provision of complex analysis to operational staff, clinical staff, senior managers, and other Trust staff, providing detailed interpretation and recommendations relating to the analysis.
• Provide advice and guidance on the communication and interpretation of complex information to support divisional improvement initiatives.
• Develop and maintain team SOPs for regular tasks and ensure business continuity in the event of absence.
• Advise on data and information issues across a range of areas, and support teams to implement secure and sustainable decisions requiring data use and collection.
• Scrutinise data and information sources across the division to identify root cause of variances, trends, discrepancies or gaps.
• Take responsibility for designated statutory returns, ensuring these are prepared, data quality assured, signed-off and submitted on time.
• Develop a close understanding of the Division and adopt a pro-active approach to problem solving and anticipating and evaluating information needs.
• Build and manage working relations with the senior stakeholders and the Divisional Team, in particular with Divisional Manager, Clinical Directors, and service managers.
• Analyse & present divisional performance, highlighting key issues for discussion at the divisional board meetings. Ensure that management are aware of key issues and risks.
• Support the division in the development and interpretation of statistical process control (SPC) charts.

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more!

To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed job description and main responsibilities

• Ensure accurate and timely reporting for your division to appropriate levels of management.
• Create interactive analyses, dashboards and KPI monitoring to present and report performance and other highly complex information, adjusting presentational styles to meet the requirements of different audiences.
• Ensure that all business information made available to users, is of a consistent standard and has full regard for issues of patient confidentiality and business sensitivity.
• Responsible for development and iteration of data models as required to inform effective management decision making.
• Develop reports and dashboards collecting information from different sources, with the ability to critically assess quality of data.
• Structure problems and develop appropriate analytical solutions, analysing and triangulating data in innovative ways and adapting approaches to deal with ambiguity.
• Deploy analytical judgement in dealing with unstructured and/or missing data.

Communication

• To use effective communication and questioning in order to understand the full scope of the information required.
• Communicate analytical/statistical information, advising of known issues and offering guidance on concepts used to aid understanding.
• To effectively communicate with line manager all pertinent issues arising in order to keep them informed of workload, the direction of travel and to receive feedback/support.
• Establish and maintain good communication with end users including interpreting requests for new work, validating outputs and seeking advice if the context or purpose is unclear.
• To produce and maintain appropriate documentation for all development activities, datasets and structures.
• To work in conjunction with the other teams, to keep abreast of dataset/reporting changes, sharing ideas and knowledge in order to inform best practice.
• Sharing knowledge and best practice with colleagues regarding data literacy, demand and capacity and other informatics functions which support the improvement programme.
• Communicate analytical/statistical findings for a wide range of audiences, including non-analytical professionals.
• To present the data on the internal forums, with the ability to adjust the content to a different audience.

Person specification

Experience

• 3 years experience in a relevant NHS environment
• Experience supporting an EPR go-live

Skills

• Knowledge of SQL server
• Knowledge of Business Intelligence tools (e.g. Qlik sense / Power BI)
• Expertise in Microsoft Office suite

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement.

If it works for the service, we will do our best to make it work for you. If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.