At a Glance
- Tasks: Lead a dynamic team in providing top-notch administrative support to our outpatient clinics.
- Company: Join Moorfields, a leading NHS trust with a commitment to patient care and staff development.
- Benefits: Enjoy competitive salary, NHS pension, free counselling, and flexible working options.
- Other info: Embrace a friendly work culture with excellent career progression opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSEs in English and Maths, plus experience in team supervision and healthcare settings.
The predicted salary is between 34186 - 37389 € per year.
This post is based at our Northwick Park Hospital site.
Benefits
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
Responsibilities
- You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.
- You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.
- To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support and ensuring that they are managed in line with trust policies.
- Co-ordinate the work of outpatient clinic co-ordinators on a day-to-day basis, agreeing priorities with the clinic manager as needed.
- Supervise outpatient clinic co-ordinators within the clerical team, providing support, guidance and training as required.
- Monitor and manage sickness/absence within the clerical team according to trust policy.
- Use Excel to manage clinical rotas and adjust profiles 6 weeks in advance, based on annual leave and sickness.
- Act as a resource for dealing with immediate problems from outpatient clinic co-ordinators.
- Deputise for the clinic manager at meetings/duties as and when required.
- Co-ordinate training of new and existing outpatient clinic co-ordinators.
- Support outpatient clinic co-ordinators to deliver excellent customer service to patients and to maintain data quality on PAS.
- Work with the assistant clinic manager and clinic manager to ensure that Key Performance Indicators are met for the service.
- Liaise closely with the booking centre and contact centre to resolve patient queries.
- Manage designated clinics in line with agreed clinic profiles.
- Provide a high standard reception service and general administrative support to designated outpatient clinics.
- Accurately record the patient’s attendance in clinic and time of appointment.
- Book and reschedule appointments as required.
Person specification
Education/Qualifications
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications
- Evidence of continuing education and development
Experience
- Experience of effectively supervising a team
- Experience of working in a multi-disciplinary team
- Awareness of NHS performance targets (e.g. Referral to Treatment)
- Experience of working in a healthcare setting
- Knowledge of HR processes (e.g. sickness and performance management)
Skills/abilities
- Ability to develop, lead and motivate staff in a multi-disciplinary service.
- Excellent organisational skills, including the ability to prioritise own workload and that of the team.
- Excellent oral and written communication, negotiation and interpersonal skills.
- Ability to work under pressure and to deadlines.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
To discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, contact moorfields.recruitment@nhs.net.
Outpatient Clinic Supervisor - Ealing Hospital employer: Moorfields Eye Hospital, London
Moorfields at Ealing Hospital is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a range of attractive benefits including access to the NHS Pension Scheme and free wellness classes, we prioritise the well-being and growth of our staff. Join us in making a meaningful impact on patient care while enjoying excellent opportunities for career progression within our multidisciplinary team.
Contact Detail:
Moorfields Eye Hospital, London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Supervisor - Ealing Hospital
✨Tip Number 1
Network like a pro! Reach out to current employees at Ealing Hospital or similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and patient care. We all know that confidence is key, so rehearse your answers until they feel natural.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed teams or improved processes in previous roles. This will demonstrate your ability to handle the responsibilities of an Outpatient Clinic Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Outpatient Clinic Supervisor - Ealing Hospital
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Outpatient Clinic Supervisor role. We want to see how you can contribute to our team at Ealing Hospital!
Showcase Your Leadership Skills:Since this role involves supervising a team, don’t forget to mention any previous leadership experiences. We love to see examples of how you've motivated and supported others in a multi-disciplinary setting.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s quick and easy, and ensures that your application gets to the right place without any hiccups!
How to prepare for a job interview at Moorfields Eye Hospital, London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Supervisor. Familiarise yourself with the key performance indicators and how they relate to patient care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain excellent working relationships, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to manage sickness or performance issues within a team. Be ready to discuss how you would approach these situations in the context of the NHS.
✨Demonstrate Your Commitment to Patient Care
The role is all about providing excellent customer service to patients. Be prepared to talk about your understanding of patient needs and how you would ensure high standards of care. Mention any relevant experience in healthcare settings that showcases your dedication to patient satisfaction.
