Outpatient Clinic Coordinator - External Disease in London

We’re proud of our team and recognise the significant contributions they make to patients here in the UK and globally. When you join Moorfields Eye Hospital you can help us continue to deliver excellence and equity in patient care through kindness and compassion for all.

An exciting opportunity has arisen to join the team at Moorfields External Disease Department at City Road as an outpatient clinic coordinator. We are looking to recruit a dynamic and enthusiastic clinic coordinator, the successful candidate will have worked in a similar role within the NHS and have a proven track record of delivering successful outcomes in a fast‑paced environment, including converting enquiries into outpatient appointments. You will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.

• To provide effective clinic management, reducing over‑booking of clinics and helping to ensure a positive experience for patients.
• To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields, City Road.
• To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record‑keeping.
• To ensure adherence to the Trust’s Access Policy at all times.
• To work as part of a large administrative team and provide cross‑cover as and when required.
• To actively reduce the number of hospital appointments not attended by confirming follow‑up appointments with patients face‑to‑face where possible.

• To manage designated clinics in line with agreed clinic profiles, reducing over‑booking and ensuring that patient numbers are adjusted to clinician availability.
• To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format.
• To use a variety of systems to monitor clinics and clinician availability e.g. PAS.
• To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.
• To identify all patient AIS requirements and record the data accurately on the Trust’s electronic system.
• Ensure clinic digital screens and whiteboards are updated with the correct and most recent information.
• Accurately record the patient’s attendance in clinic and time of departure.
• Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.
• To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments.
• Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.
• To provide patients with up to date information relating to waiting times in clinic.
• Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trust’s Access Policy.
• Ensure all clinics are ‘cashed’ accurately and promptly on electronic administration systems within agreed Key Performance Indicator standards.
• Track all patient Health Records appropriately to the relevant service, using the electronic case note tracking system.
• Respond to appointment requests and other queries via email from clinicians promptly.
• To liaise with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic and ensure clinic capacity and resources are optimised.
• Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patient’s health record, as evidenced through data quality audits.
• Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate.
• Prepare notes for clinic and transport to and from clinics as required.

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more!

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
• Evidence of continuing education and development.
• Administrative experience within NHS Settings.
• Ophthalmology experience.
• Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
• Appreciation and awareness of the data protection act.
• Excellent oral and written communication and interpersonal skills.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under‑represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.