Employee Relations Manager in London

We’re proud of our team and recognise the significant contributions they make to patients here in the UK and globally. When you join Moorfields Eye Hospital you can help us continue to deliver excellence and equity in patient care through kindness and compassion for all.

At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Are you an experienced Employee Relations professional looking to shape a high‑performing, forward‑thinking ER service? Do you thrive in a fast‑paced, collaborative environment where you can influence culture, improve capability, and make a real difference to staff experience? If so, we’d love to hear from you.

We are seeking a proactive and highly skilled Employee Relations Manager to join our People & OD team. Working closely with the Head of Employee Relations, you will lead on complex employee relations matters, ensuring that cases are managed effectively. You will act as a specialist advisor on a full range of ER matters including complex disciplinary, grievance, performance, absence, and workplace conflict cases. This is a fantastic opportunity to shape ER practice, influence organisational culture, and ensure managers are skilled, confident, and supported to deal effectively with people management issues.

Main duties of the job:

• Providing specialist advice and guidance to managers on complex employee relations cases.
• Managing and supporting investigations, hearings and appeals.
• Providing specialist employment law and policy advice to managers at all levels.
• Designing and delivering ER-related training for managers and HR colleagues.
• Supporting the delivery of resolution-based approaches, restorative practice, and Just Culture.
• Developing ER policies, processes, and resources, and enhancing intranet guidance for managers.
• Working with divisions to identify ER trends, hotspots, and opportunities for intervention.
• Championing inclusive, fair, and values-led leadership behaviours across the Trust.

Why Moorfields? Moorfields is a world-leading centre of excellence providing outstanding eye care. As part of our People & OD team, you will be central to fostering a positive, inclusive, and supportive working culture for our staff.

We offer:

• A supportive and forward-thinking ER environment
• Opportunities for professional development, training, and career progression
• Flexible and hybrid working options (minimum 2 days per week on site)
• A strong commitment to staff wellbeing and continuous improvement

If you are passionate about delivering a high‑quality, modern ER service and want a role where your contribution genuinely matters, we would love to hear from you.

Please refer to the job description and personal specification for a full list of responsibilities of the role. Please reach out to Dominika Kimber (Head of Employee Relations) if you wish to discuss this role.

Person specification:

Qualifications:

• A degree plus CIPD qualification (level 7) or extensive experience in a senior employee relations role
• Educated to post-graduate level or extensive experience in an HR Manager or senior HR Advisor role
• Formal training in a relevant topic such as coaching, mediation, or employment law

Experience:

• Significant demonstrable experience of advising a range of stakeholders on a broad range of ER issues, balancing legal compliance with business need, and developing practical value-adding solutions
• Experience in managing multiple complex ER cases from a strategic perspective

Skills:

• Excellent demonstrable knowledge of current employment legislation and best practice in ER policies, principles, and procedures

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.