Commercial Services Officer

We have vacancies in the following sectors

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Main area: Procurement
Grade Band: 7
Contract: Permanent
Hours: Full time – 37.5 hours per week (Expectation is for the post holder to be office based at least 3 days a week as a minimum)
Job ref: 273-DC-2741-B

Site: City Road Town London
Salary: £54,320 – £60,981 per annum incl. HCAS
Salary period: Yearly
Closing: 16/03/2025 23:59

Moorfields – A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

Job overview

Previous applicants need not apply.

Shape the Future of Commercial Services in a World-Leading Eye Care Institution

Are you ready to play a pivotal role in advancing procurement and commercial strategies within a specialist eye care environment? As a Commercial Services Officer, you will help drive high-impact procurement initiatives, ensuring that commercial contracts, supplier relationships, and procurement processes deliver value, efficiency, and excellence across Moorfields Eye Hospital.

Main duties of the job

Working closely with the Senior Commercial Business Partner and Chief Commercial Officer, you will be instrumental in enhancing contract management support, streamlining procurement activities, and strengthening supplier partnerships. Your role will be key in supporting service managers to maximise the value of commercial contracts while ensuring compliance with Trust SFIs and the Procurement Act 2023 requirements. You will also provide vital support to clinical and corporate teams in achieving their strategic objectives. Additionally, you will collaborate with our procurement service provider, acting as a key facilitator to ensure Moorfields’ service users receive the best possible support and advice.

This role goes beyond transactional procurement. It is an opportunity to shape the future of commercial services, foster a culture of commercial procurement awareness, drive cost efficiencies, and ensure that every procurement decision contributes to Moorfields’ mission of delivering world-class eye care, research, and education.

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

Detailed job description and main responsibilities

· To cultivate and promote a culture of enthusiasm and expertise in commercial and procurement practices, nurturing a collective understanding within the organisation. This entails ensuring that the benefits derived from commercial and procurement activities are comprehended and appreciated across all levels.

· To collaborate with PPS and other partners in developing a “Procurement Improvement Program” aimed at enhancing the internal commercial and procurement acumen of stakeholders, for the benefit of wider improvements.

· To support in the development and execution of procurement workplans under the guidance of the Senior Commercial Business Partner. To engage with internal and external stakeholders to align procurement activities with organisational goals.

· To support in delivering high risk and high value procurement projects in compliance with Trust SFIs and Procurement policies, procedures and legislation.

· Responsible for maintaining and updating the Commercial Services Contracts Register.

· To support in developing and delivering a work plan of projects (in partnership with PPS), cost savings and contract management initiatives, within the Trust.

· To support in developing effective procurement strategies.

· To help drive and oversee PPS to develop a range of procurement workplans for the effective management of non-pay activities within the Trust. Engaging with key internal and external stakeholders, aligning their requirements to wider organisational goals.

· To deliver value to stakeholders through proactive and innovative commercial and procurement activities in alignment to Trust objectives.

· To assist in delivering complex procurement projects and lead on initiatives for shared services categories.

· To establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.

· Assist in managing a portfolio of innovation and enterprise-related projects. Contribute to industry engagement, knowledge exchange, and commercial collaborations under the guidance of senior staff.

· To gain understanding in and support in securing the protection, development, and enhancement of intellectual assets. Support efforts to derive value from intellectual property (IP) for the benefit of the organisation.

· To assist in developing and implementing innovative supplier solutions to achieve sustainable cost improvements while maintaining quality patient care standards.

· To support in overseeing and guiding the procurement of major and strategic contracts. Collaborate with key stakeholders to ensure effective utilisation of Trust funds.

· To assist in developing strategies to establish MEH as a preferred customer among suppliers. Foster effective supplier partnerships to enhance procurement outcomes.

· Actively participate in relevant meetings and groups, providing support, information, and insights on market conditions and opportunities.

· To plan and manage workload effectively to meet conflicting priorities and stakeholder demands. Demonstrate initiative and take responsibility for managing tasks efficiently, ensuring key goals are met or expectations are proactively and transparently managed.

· To demonstrate passion and pragmatism in supporting commercial and procurement activities for the benefit of patients, staff, volunteers, and the organisation as a whole.

· Assist in the development and introduction of new policies related to commercial and procurement activities. Contribute to the implementation of policies such as ‘Commercial & Procurement’ and ‘No PO, No Pay’.

· To assist in researching new procurement opportunities for potential development within Moorfields Eye Hospital or the wider ophthalmic community. Contribute insights and recommendations to support decision-making processes.

· To be one of the ‘procurement advisors’ on behalf of the organisation. To ensure the PPS activities are aligned to the Trust, from the bidder interaction to the conclusion of the procurement. To support a drive towards to a structured review and approval of product changes within the Trust.

· To support stakeholders in the development of specifications and evaluation criteria, in coordination with PPS and other partners.

· To provide support with administration for the effective functioning of the service.

Person specification

Skills and Abilities

• Commitment to personal, staff and organisational development, including a demonstration of promoting a positive Equality, Diversity and Inclusion (EDI) culture.
• Evidence of being able to work closely with all levels of partner organisations. (At Moorfields this would include University College London (UCL) Institute of Ophthalmology (IoO), Moorfields Eye Charity and Friends of Moorfields)
• Comfortable engaging in complex negotiations with senior staff and network effectively with investors, government agencies, large and small corporates and technology intermediary organisations.
• Build collaborative relationships and solve issues by engaging the right people at the right time.
• Excellent persuasion/negotiation, influencing and conflict resolution skills.
• To provide and receive complex, sensitive information.
• Highly motivated and conscientious.
• Excellent written and oral communications and interpersonal skills.
• Commercial acumen within procurement.
• Excellent analytical skills. Ability to analyse complex facts and situations requiring analysis.
• Able to successfully work with multidisciplinary teams.
• Well-developed political awareness, delegation, people and workload management skills.
• IT literate and skilled in evaluation, analysis and reporting.
• Ability to work on own initiative and organise own workload without supervision and to prioritise work of self and others, either directly or indirectly.
• Good strategic planning and organisation skills.
• Team player with the ability to contribute effectively to the team.
• Support, mentor and advise Trust staff at all levels through the often highly complex and sometimes contentious process related to enterprise and IP related projects recognising the commercial and personal impact of decisions.

Experience

• Experience of leading and supporting complex projects.
• Experience of developing strong relationships with all levels in an organisation.
• Fact based dynamic decision making.
• A track record of improvement and organisational change.
• Highly ethical and committed to achieving high quality commercial and procurement outcomes.
• Supports and encourages teamwork with colleagues from varied backgrounds to ensure that common objectives are embraced with clarity about where accountability lies.
• Meets tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
• Specialist commercial experience and knowledge in procurement.
• Experience of public tendering experience.
• Experience in supporting the management of outsourced contracts.
• Experience of working within the NHS and an understanding of current issues at various levels across the health family including specialist (tertiary) hospitals.
• Experience of working in or with the ophthalmology industry.
• Experience of developing IP strategies.
• Experience in capital procurement projects related, especially when related to new builds.
• Skilled in strategic sourcing, procurement strategy, project planning and relationship management, category management and negotiating complex contracts.

Knowledge & Qualifications

• Graduate level degree or equivalent (or evidence of substantial related experience).
• Understanding of the UK Public Contract Regulations, EU Directives and sound knowledge of contract law.
• Experience in supporting clinical and/or academic staff in project development, proposal preparation and project management related to commercial activity.
• Knowledge and working understanding of the Bribery Act and Data Protection/GDPR.
• Member of the Chartered Institute of Procurement and Supply (CIPS) with full membership or in progress.
• Recognised continuing professional development.
• Prince2 or other recognised project management qualification.
• Provides positive leadership to other team members and Trust colleagues
• Evidence of being well organised.
• Is an adaptable, approachable and considerate individual.
• Is able to display patience when working in a complex situation and/or a politically charged environment.
• Displays confidence when being challenged by others and is able to win ‘hearts and minds’ when doing so.
• Is motivated to carry out the task in hand, especially when working alone or in an environment where others may not be yet convinced of the direction of travel.
• Displays enthusiasm and encouragement when delivering commercial and procurement knowledge and information.
• Is a positive ‘cultural fit’ to the organisation, promoting, embedding and displaying the Trust values.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at

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