Assistant Divisional Manager - St George\'s Directorate

We’re proud of our team and recognise the significant contributions they make to patients here in the UK and globally. When you join Moorfields Eye Hospital you can help us continue to deliver excellence and equity in patient care through kindness and compassion for all.

At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

The post of Assistant Divisional Manager is a key position within the trust’s senior management structure. Reporting to the Divisional Manager, the Assistant Divisional Manager is responsible for providing operational and strategic management support to the Divisional Manager, Head of Nursing and Divisional Director to assist them in the development and modernisation of Moorfields’ services.

The Assistant Divisional Manager has a wide range of responsibilities for ensuring the effective development and operation of the Division’s services within the Directorate of St George’s, and is one of three members of the directorate leadership triumvirate, working closely with the Matron and Clinical Director.

The post-holder is responsible for effective operational management, leadership, expertise and support for several key areas within the Division ensuring the delivery of high quality, safe and effective patient services within the resources available. The post holder will provide operational support to the Division to deliver the Trust’s overall strategy and objectives.

This will include playing a key role in identifying opportunities, ensuring the delivery of all operational performance and strategic objectives specifically the Trust waiting list (RTT), financial, HR management, Health and Safety management, risk, clinical & quality governance.

Main duties of the job

• Be accountable for the delivery of services provided by the Division within available resources.
• Actively promote and develop new ways of working: continually review services and work with colleagues to redesign services to meet patient needs and enable the Division to achieve objectives.
• Identify and address service pressures, using own judgement to respond and deal with a range of routine and urgent situations and developments.
• Be responsible and accountable for the formulation of new service developments and initiatives, including the preparation of bids and business cases.
• Monitor Division activity levels, ensuring that activity, income and NHS plan targets are achieved by identification of areas where improvement is needed and putting in place realisable plans.
• To work with commissioning colleagues to ensure that services are appropriately funded.
• Lead and participate in ad hoc project work as and when required.
• Project manage significant service transformation and change projects to deliver efficiency and quality improvement.

Working for our organisation

At Moorfields, we invest in you—your growth, your wellbeing, your future.

• Competitive salary (including high-cost area supplement).
• Membership of the NHS Pension Scheme.
• 24/7 independent counselling support.
• Career-long learning and development opportunities.
• Excellent transport connections.
• Access to NHS and Blue Light discount schemes.
• Free Pilates classes.
• Full support and training to develop your skills.

Detailed job description and main responsibilities

People Management

• Directly line-manage senior administrator(s) within the Division.
• Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Human Resources (HR) team to address issues of concern.
• Promote a high-performance culture by holding people to account within the Division.
• Provide advice and guidance for staff who line-manage other staff within the Division.
• Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill/band mix for the delivery of service plans.
• Undertake individual performance appraisals for directly line-managed staff within the Division.
• Be responsible for ensuring that all staff are compliant with mandatory training requirements.

Finance and Service Delivery

• Accountable to the Divisional Manager for the management of delegated budgets.
• Accountable for the delivery of services within the agreed budgets, taking corrective action when expenditure deviates from plan.
• To manage and authorise resource and to ensure they are provided within financial resources.
• Accountable for validation and sign off for invoices against delegated budgets.
• To assist the Divisional Manager in the financial planning for the Division as a whole.
• Responsible for the implementation of specific cost improvement programmes (CIPs) for the Division in line with corporate objectives.
• Identify sources of additional income and efficiency savings.

Risk management, patient involvement & clinical governance

• Responsible along with Head of Nursing, Quality Partner and Division clinical leads for governance for the implementation & maintenance of the clinical and corporate governance framework for the Division.
• Support the Divisional Manager in the co-ordination of effective methods for determining patient/carer views on services provided.
• Be responsible for investigating and responding to specific patient/carer complaints as required.
• Monitor incidents and risks within the areas of responsibility, ensuring risks are mitigated and escalated as appropriate.
• Undertake serious incident investigations as required.
• Represent the Division when required by actively participating in trust wide operational working groups.

GENERAL DUTIES

• To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974).
• To comply at all times with the Trusts Information Governance Policy.
• Disclosure and Barring Service (DBS) checks are now a mandatory part of the NHS Six Recruitment Check Standards.
• The trust has adopted a security policy in order to help protect patients, visitors and staff.
• It is the responsibility of all trust employees to fully comply with the safeguarding policies and procedures of the trust.
• The trust is committed to a policy of equal opportunities.
• The trust operates a no-smoking policy.

The role description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation with the post holder.

All appointments within the National Health Service are subject to pre-employment health screening.

It is the responsibility of all employees to ensure that they comply with the trust infection control practices, as outlined in the Health Act 2008.

Any other duties as designated by your manager and which are commensurate with the grade.

Person specification

Education / Qualifications

• Evidence of continued professional development within healthcare management.

Experience

• Previous proven operational management experience in the NHS or similar environment.
• Able to demonstrate evidence of effective financial management.
• Experience of working with NHS service delivery targets.
• Experience of line managing individuals and/or a team.
• Experience of analysing data, facts and other evidence to identify problems and to propose and implement solutions.

Knowledge

• Good knowledge of NHS and healthcare policy; familiarity with recent political trends in health care.
• Knowledge and awareness of NHS access targets and data requirements.

Skills and abilities

• Excellent interpersonal skills with an ability to gain and sustain credibility with clinicians and managers.
• Able to explain ways of working with team and line reports, motivating and developing staff.
• Ability to demonstrate sound judgment and use of initiative.
• Proactive, positive and enthusiastic attitude; approachable management style.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction.