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- Tasks: Coordinate patient appointments and manage referrals in a busy contact center.
- Company: Join Moorfields, a leader in eye care with a diverse range of conditions treated.
- Benefits: Enjoy flexible working, NHS pension, free counseling, and discounts on various services.
- Why this job: Be part of a supportive team making a real impact on patients' lives.
- Qualifications: No specific experience required; just a passion for helping others and good communication skills.
- Other info: Full training provided, with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Responsibilities include:
- Registering patients on the Patient Administration System.
- Booking appointments in accordance with procedures, discussing with all patients a choice of date and time.
- Checking all referral letters that are received in the Department, ensuring outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
- Cancelling and rebooking patient appointments, following the guidelines issued by the relevant service.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
For further details / informal visits contact:
Name: Djamel Keteb
Job title: Booking Centre Manager
Email address:
#J-18808-Ljbffr
Appointment Coordinator /Call Handler employer: Moorfields Eye Hospital, London
Contact Detail:
Moorfields Eye Hospital, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Coordinator /Call Handler
✨Tip Number 1
Familiarize yourself with the Patient Administration System (PAS) used in the NHS. Understanding how to navigate and utilize this system will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially in handling patient inquiries and managing appointments. Role-playing scenarios with friends or family can help you feel more confident when discussing appointment options with patients.
✨Tip Number 3
Research common eye problems and treatments offered by Moorfields. This knowledge will not only impress your interviewers but also help you understand the context of the role better.
✨Tip Number 4
Reach out to current or former employees via LinkedIn to gain insights about the work culture and expectations at Moorfields. This can provide you with valuable information that may help you tailor your responses during the interview.
We think you need these skills to ace Appointment Coordinator /Call Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Appointment Coordinator / Call Handler position. Understand the responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, appointment scheduling, or working within a healthcare setting. Use specific examples to demonstrate your skills.
Showcase Your Communication Skills: Since the role involves interacting with patients, it's crucial to highlight your communication skills. Mention any experience you have in handling calls or dealing with patients, and how you ensure clarity and empathy in your interactions.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Moorfields Eye Hospital, London
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Appointment Coordinator. Familiarize yourself with the Patient Administration System and the booking procedures, as this will show your commitment and readiness for the role.
✨Demonstrate Communication Skills
Since the job involves discussing appointment options with patients, practice articulating your thoughts clearly and empathetically. Be prepared to showcase your ability to handle various patient inquiries and concerns during the interview.
✨Showcase Attention to Detail
Highlight your ability to accurately record information and manage multiple tasks. You might be asked about how you ensure accuracy in your work, so think of examples from your past experiences that demonstrate this skill.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the specific challenges faced in the contact center. This not only shows your interest in the position but also helps you gauge if the organization is the right fit for you.
