At a Glance
- Tasks: Provide a warm welcome to patients and manage their admissions efficiently.
- Company: Join Moorfields Eye Hospital, a leader in eye care and research.
- Benefits: Enjoy competitive salary, NHS pension, and career development opportunities.
- Other info: Access to wellness support, discounts, and free fitness classes.
- Why this job: Be part of a compassionate team making a real difference in patients' lives.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 40500 - 49500 £ per year.
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education.
With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work.
Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world‑class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state‑of‑the‑art centre that will unite eye care, research, and education under one roof.
This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
- Job Overview
- To provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder Ward
- Collect relevant administrative details required for patients’ admissions and enter this information into PAS
- To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems
- To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently
Main duties of the job
- To admit and discharge patients on the system
- To ensure accurate collection and input of patient details on PAS / Open Eyes
- To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability
- To ensure that every patient has a pre‑assessment and postoperative appointment. Be responsible for booking pre‑assessment and postoperative appointments
- Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post‑operative appointments are booked appropriately
- Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked
- Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences
- Any telephone and face‑to‑face enquiries will be dealt with efficiently and with understanding and action taken as appropriate
- Able to communicate well with patients and their relatives, as well as a wide range of multi‑professional staff, internal and external to the Trust
- A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously
- To ensure National and Trust performance targets are met with regards to all inpatient services
- Working for our organisation
At Moorfields, we invest in you—your growth, your wellbeing, your future.
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
- Competitive salary (including high‑cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career‑long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
Please note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applications.
Required
The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager. You will be required to work closely with:
- Elective Care Administration Team
- Consultant surgeons and their teams
- Lead nurses
- Pre‑assessment staff
- Theatres
- Medical secretaries
- Clinical coding department
- IT department
- Medical Records
- Other ward administrators across the division/trust
- Any other external agencies
- Other operational management colleagues
To ensure National and Trust performance targets are met with regards to all inpatient services.
To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
Ensure that pre op and pre‑assessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post–operative appointments are booked appropriately.
- Dates should always be offered within the
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Ward Administrator employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets compassionate care. Employees benefit from a strong commitment to professional development, with ample opportunities for growth and training in the healthcare sector, all while contributing to meaningful projects that enhance patient care. The collaborative culture fosters teamwork and inclusivity, making it a rewarding place to advance your career in facility management.
Contact Details:
Moorfields Eye Hospital, London, Fellowship Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ward Administrator
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We think you need these skills to ace Ward Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Moorfields Eye Hospital, London, Fellowship.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Moorfields Eye Hospital, London, Fellowship.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Moorfields Eye Hospital, London, Fellowship. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Moorfields Eye Hospital, London, Fellowship. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Moorfields Eye Hospital, London, Fellowship’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
