At a Glance
- Tasks: Lead service delivery in ophthalmology, ensuring excellent patient care and operational efficiency.
- Company: Join Moorfields Eye Hospital, a global leader in eye health and research.
- Benefits: Competitive salary, NHS pension, flexible working, and free Pilates classes.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a pioneering team transforming eye care for the future.
- Qualifications: Degree level education and operational management experience required.
The predicted salary is between 39133 - 47829 £ per year.
Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
Job Overview: An exciting 12-month fixed term/secondment opportunity within the Cataract and External Diseases Services as Moorfields City Road, as we look ahead to implementing a full EPR and moving hospital sites within the next 12 months. The post holder will work closely with the Deputy Divisional Manager and be responsible for a number of key service delivery areas within the services. The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to ensure we continue to achieve excellence in patient care.
Main duties of the job:
- Exercise delegated authority on behalf of the Deputy Divisional Manager to resolve day-to-day management issues within the ophthalmology subspecialty services, ensuring they are of a consistently high quality and deliver excellent patient experience.
- Lead on the preparedness of the services in the build-up to the new EPR and hospital move, and then with the Clinical Directors and Lead Nurses, take ownership of the move plans to safely move to the new building.
- Support the Trust’s performance management framework and monitor the performance of sub-specialty services against all key dimensions within the framework.
- Ensure that administrative functions are delivered to a high standard and ensure Trust standard operating procedures are adhered to.
- Establish and maintain good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how ophthalmology services are provided and targets delivered.
Working for our organisation: At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
Detailed Job Description and Main Responsibilities:
- Responsible for monitoring and analysing relevant data e.g. activity, scorecards, ensuring data is validated and appropriate action taken to resolve problems with any performance issues highlighted to the Deputy Divisional Manager.
- Take a lead in monitoring and improving the quality of clinical coding, working in partnership with clinicians, administration staff and the outsourced coding team.
- Work with patients and administrative, nursing and medical staff to achieve sustained improvements.
- Complete ad-hoc tasks and projects at the request of the Deputy Divisional Manager.
- Deputise for the Deputy Divisional Manager where appropriate.
- Ensure waiting time breaches are avoided wherever possible, but escalated in a timely manner if this is not possible.
Person specification:
Education & Knowledge
- Essential criteria: Educated to degree level or equivalent knowledge, skills and management experience. Previous operational management experience within the acute sector or similarly complex organisation.
- Desirable criteria: Knowledge of Ophthalmology targets and pathways. Knowledge of service improvement tools and techniques.
Experience
- Essential criteria: Proven track record of meeting significant national targets. Budget management experience, including reducing costs, monitoring and determining corrective action. Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues. Proven track record of success in managing change. Evidence of report writing and presenting skills.
- Desirable criteria: Experience of implementing digital solutions.
Skills
- Essential criteria: Full range of IT skills including MS Excel and PowerPoint. Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions. Ability to prioritise effectively in the face of competing demands, and work under pressure to strict deadlines. Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and teams. Problem-solving skills: able to respond to unexpected issues, provide a first line response and identify appropriate sources of secondary support.
- Desirable criteria: Ability to analyse and interpret data and statistics e.g. activity trends, financial data.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement.
Service Manager - External and Cataract employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets compassionate care. Employees benefit from a strong commitment to professional development, with ample opportunities for growth and training in the healthcare sector, all while contributing to meaningful projects that enhance patient care. The collaborative culture fosters teamwork and inclusivity, making it a rewarding place to advance your career in facility management.
Contact Details:
Moorfields Eye Hospital, London, Fellowship Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - External and Cataract
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We think you need these skills to ace Service Manager - External and Cataract
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Service Manager - External and Cataract at Moorfields Eye Hospital, London, Fellowship, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
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Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Moorfields Eye Hospital, London, Fellowship. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Moorfields Eye Hospital, London, Fellowship.
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As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
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