At a Glance
- Tasks: Lead a dynamic team in delivering top-notch outpatient services at Ealing Hospital.
- Company: Join Moorfield's Eye Hospital, a leader in eye care with a supportive culture.
- Benefits: Enjoy competitive salary, NHS pension, free counselling, and flexible working options.
- Other info: Great career growth opportunities and commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSEs in English and Maths; experience in healthcare and team supervision required.
The predicted salary is between 37338 - 44962 £ per year.
An exciting opportunity has arisen within the north division of Moorfield's Eye Hospital. We are looking to recruit an Outpatient Supervisor based at our Moorfield's Site at Ealing Hospital (onsite based role).
Main Duties
- Provide leadership to the administrative and clerical team, managing a team of outpatient clinic coordinators and ensuring excellent customer service and key performance indicators are met.
- Work independently and as part of a multidisciplinary team, interacting with clinical staff and patients and supporting the success of the hospital.
- Overall management responsibility for delegated administrative staff—managing sickness, disciplinary and performance issues according to trust policy.
- Coordinate daily work of outpatient clinic coordinators, authorise annual leave, supervise and provide training and guidance.
- Monitor and manage sickness/absence, use Excel to manage clinical rotas and adjust profiles 6 weeks in advance.
- Act as a resource for immediate problems, informing and escalating to the clinic manager.
- Deputise for the clinic manager at meetings and duties as required.
- Coordinate training of new and existing clinic coordinators, ensuring staff are equipped with required skills.
- Support coordinators to deliver excellent customer service and maintain data quality on PAS.
- Work with the assistant clinic manager to meet Key Performance Indicator targets.
- Liaise with booking and contact centres to resolve patient queries and ensure new appointments comply with clinic profiles and RTT guidelines.
Clinic Management
- Manage designated clinics in line with clinic profiles, reducing over‑booking and aligning patient numbers with clinicians.
- Liaise with responsible clinician for regular updates on clinic profiles.
- Use systems such as PAS and safe staffing to monitor clinics and clinicians.
- Provide high‑standard reception service and general admin support, being the first point of contact for patients.
- Record patient AIS requirements accurately on the Trust’s electronic systems, update digital screens and whiteboards, and document attendance, referrals to treatment status, and outpatient procedure coding.
- Book and reschedule appointments, including diagnostic appointments in liaison with relevant departments.
- Ensure follow‑up appointments are booked in line with KPI and treatment plans.
Working for our Organisation
- Salary including high‑cost area supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- Range of attractive benefits and discounts (Blue Light Card, NHS discount schemes).
- Free pilates classes.
- Full support and training to develop skills.
- Flexible working friendly organisation.
Person Specification
Education / Qualifications
- Essential: Educated to GCSE level (including English and Maths to GCSE A‑C) or equivalent qualifications.
- Desirable: Evidence of continuing education and development.
Experience
- Essential: Experience of effectively supervising a team; experience working in a multidisciplinary team; awareness of NHS performance targets (e.g. Referral to Treatment); experience working in a healthcare setting.
- Desirable: Knowledge of HR processes (e.g. sickness and performance management).
Skills / Abilities
- Essential: Ability to develop, lead and motivate staff; excellent organisational skills; excellent oral and written communication, negotiation and interpersonal skills.
- Desirable: Ability to work under pressure and to deadlines.
Applicant Requirements
- Proof of eligibility to work in the UK, satisfactory DBS disclosure and two references.
- No visa sponsorship unless stated.
Moorfields is committed to equality, diversity and inclusion. We encourage applications from under‑represented candidates including BAME and Disabled candidates. To discuss reasonable adjustments or to request an accessible version of recruitment documents, please contact moorfields.recruitment@nhs.net.
Outpatient Clinic Supervisor - Ealing Hospital employer: Moorfields Eye Hospital, London, Fellowship
Moorfield's Eye Hospital is an exceptional employer, offering a supportive and inclusive work environment at our Ealing Hospital site. With a strong focus on employee development, we provide comprehensive training opportunities, flexible working arrangements, and a range of attractive benefits, including access to the NHS Pension Scheme and free wellness classes. Join us to be part of a dedicated team that values excellence in patient care and fosters professional growth.
Contact Details:
Moorfields Eye Hospital, London, Fellowship Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Supervisor - Ealing Hospital
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moorfield's Eye Hospital on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We want to show that we can lead the outpatient clinic coordinators effectively and handle any challenges that come our way.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. This will help us convey confidence when meeting the interview panel.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the Outpatient Clinic Supervisor role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Outpatient Clinic Supervisor - Ealing Hospital
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant healthcare experience to show us you're the right fit for the Outpatient Clinic Supervisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at Moorfield's Eye Hospital and how your background aligns with our values. Be genuine and let your personality come through!
Showcase Your Team Management Skills:Since this role involves supervising a team, make sure to include examples of how you've successfully led and motivated others in previous positions. We want to see your ability to manage performance and support your team effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know Your Stuff
Make sure you understand the role of an Outpatient Clinic Supervisor inside out. Familiarise yourself with the key responsibilities, especially around managing a team and ensuring excellent customer service. Brush up on NHS performance targets and how they relate to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and motivating a team. Think about times when you've successfully managed performance issues or provided training. This will demonstrate your capability to handle the supervisory aspects of the job.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult patient query or managing staff sickness. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards of service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges the clinic currently faces, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is right for you.
