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- Tasks: Lead a dynamic team in providing exceptional outpatient care and support.
- Company: Join Moorfields Eye Hospital, a global leader in eye health.
- Benefits: Enjoy competitive salary, NHS pension, flexible working, and wellness perks.
- Why this job: Make a real difference in patients' lives while advancing your career.
- Qualifications: GCSEs in English and Maths; supervisory experience preferred.
- Other info: Be part of a vibrant community focused on kindness and excellence.
The predicted salary is between 30000 - 42000 £ per year.
Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We are looking to recruit an Adnexal & Ocular Oncology Outpatient Supervisor based at our Moorfield's Site at City Road. We are looking for a motivated, enthusiastic person who shares our trust values. In return we can offer training and development, a friendly working environment and high levels of work satisfaction. Alongside all this, there are excellent opportunities for progression within the Trust.
Main duties of the job:
- You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.
- You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.
Working for our organisation:
- Salary including High‑Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
Detailed Job Description And Main Responsibilities:
- To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support.
- Co‑ordinate the work of outpatient clinic co‑ordinators on a day‑to‑day basis.
- Supervise outpatient clinic co‑ordinators within the clerical team, providing support, guidance and training as required.
- Monitor and manage sickness/absence within the clerical team according to trust policy.
- Use Excel to manage clinical rotas and adjust profiles 6 weeks in advance.
- Act as a resource for dealing with immediate problems from outpatient clinic co‑ordinators.
- Co‑ordinate training of new and existing outpatient clinic co‑ordinators.
- Support outpatient clinic co‑ordinators to deliver excellent customer service to patients.
- Liaise closely with the booking centre and contact centre to resolve patient queries.
Person specification:
Education/Qualifications:
- Essential criteria: Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- Desirable criteria: Evidence of continuing education and development.
Experience:
- Essential criteria: Experience of effectively supervising a team.
- Experience of working in a multi‑disciplinary team.
- Awareness of NHS performance targets.
- Experience of working in a healthcare setting.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. Our commitment to equality, diversity and inclusion is at the heart of our organisational culture.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction.
Outpatient Clinic Supervisor - City Road employer: Moorfields Eye Hospital, London, Fellowship
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clinic Supervisor - City Road
✨Tip Number 1
Network like a pro! Reach out to current employees at Moorfields Eye Hospital on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Moorfields' values and recent projects. Show us how your experience aligns with our mission of delivering world-class eye health—this will make you stand out!
✨Tip Number 3
Practice common interview questions, especially those related to team leadership and customer service. We want to see how you handle real-life scenarios, so think of examples from your past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Outpatient Clinic Supervisor - City Road
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Outpatient Clinic Supervisor. We want to see how you can make us more!
Show Your Passion: Let your enthusiasm for eye care and patient service shine through in your written application. We love candidates who share our values and are excited about making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see why you’re the perfect fit for our team.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure it gets to us directly and helps streamline the process.
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know Your Stuff
Make sure you understand the role of an Outpatient Clinic Supervisor inside out. Familiarise yourself with the key responsibilities, especially around managing a team and ensuring excellent customer service. Brush up on NHS performance targets like Referral to Treatment, as this will show your commitment to the role.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've effectively supervised a team in the past. Highlight your experience in managing sickness and performance issues, and how you’ve supported your team in achieving their goals. This is crucial for demonstrating that you can lead the administrative staff at Moorfields.
✨Emphasise Teamwork
Since this role involves working closely with a multidisciplinary team, be prepared to discuss your experience in collaborative environments. Share specific instances where you’ve successfully worked with clinical staff or other departments to improve patient care or streamline processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the upcoming move to the new Oriel site. This shows your genuine interest in the position and helps you gauge if the environment aligns with your values.
