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- Tasks: Coordinate outpatient clinics, manage patient data, and ensure a smooth experience for patients.
- Company: Moorfields Eye Hospital, a leading healthcare provider with a commitment to patient care.
- Benefits: Competitive salary, NHS Pension Scheme, free counselling, and flexible working options.
- Other info: Supportive environment with opportunities for learning and development.
- Why this job: Join a dynamic team and make a real difference in patient care every day.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Stratford and Barking for a fixed 12‑month term. PLEASE NOTE, THIS POST IS NOT ELIGIBLE FOR VISA SPONSORSHIP.
The post requires hours covering administrative duties from 08:00‑16:00, 09:00‑17:00, or 10:00‑18:00.
Responsibilities- Reception duties: meet and greet patients on arrival, check patients into the appropriate clinics using the Trust’s patient administration system, book clinic appointments, and record patient data accurately.
- Additional administrative duties: ensure clinics are booked to profile, prepare patient notes, answer queries by telephone or in person, file, scan, and book patient transport, and support the Assistant Clinic Manager with clinic cancellations.
- Provide effective clinic management, reduce over‑booking, and ensure a positive experience for patients.
- Adhere to Key Performance Indicators for data quality, provide exception reports where data quality is not met.
- Respond to telephone enquiries from patients and staff promptly and professionally.
- Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms and referring to relevant colleagues as required.
- Arrange transport bookings for patients as necessary.
- Essential Criteria: Good working knowledge of Microsoft Office Software. Knowledge and understanding of confidentiality issues.
- Desirable Criteria: Previous experience using Trust IT systems such as PAS, OpenEyes, and Medisoft.
- Essential Criteria: Previous experience carrying out administrative duties and working with the general public in a customer‑orientated role.
- Desirable Criteria: Previous experience within a health care setting.
- Essential Criteria: Educated to GCSE level (including English and Maths to GCSE A‑C), or equivalent qualifications.
- Desirable Criteria: Willingness to undertake further training and development in the role.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure, and two references. The Trust does not offer visa sponsorship for roles unless clearly stated in our adverts.
Equality, Diversity and InclusionWe encourage applications from under‑represented candidates including BAME (Black, Asian and Minority Ethnic) and disabled candidates and are committed to positive action in recruitment. We are committed to helping employees achieve a work‑life balance and support flexible working arrangements.
Benefits- Salary including a high‑cost area supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- Access to Blue Light Card and other NHS discount schemes.
- Free Pilates classes.
- Full support and training to develop your skills.
- Flexible working friendly organisation.
Contact Recruitment team: moorfields.recruitment@nhs.net
Outpatient Clinic Coordinator - Stratford and Barking employer: Moorfields Eye Hospital, London, Fellowship
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clinic Coordinator - Stratford and Barking
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Moorfields or similar organisations. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to outpatient clinic coordination. Think about how your previous experience aligns with the responsibilities listed in the job description.
✨Tip Number 3
Show off your tech skills! Since the role requires knowledge of Microsoft Office and possibly Trust IT systems, be ready to discuss your experience with these tools during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Outpatient Clinic Coordinator - Stratford and Barking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Outpatient Clinic Coordinator role. We want to see how you can bring value to our team at Moorfields!
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with patients, emphasise any previous experience you have in customer-facing roles. We love candidates who can demonstrate their ability to provide excellent service!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the key tasks like patient check-ins, appointment bookings, and data management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients, be prepared to discuss your previous customer service experience. Think of specific examples where you've successfully handled queries or resolved issues. This will demonstrate your ability to provide a positive experience for patients.
✨Brush Up on IT Skills
Given the importance of using Trust IT systems, it’s a good idea to highlight your proficiency in Microsoft Office and any relevant software. If you have experience with systems like PAS or Medisoft, mention it! If not, consider doing a quick online tutorial to boost your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re engaged and thinking about how you can contribute to the team.