At a Glance
- Tasks: Coordinate outpatient clinics, ensuring high-quality care and excellent customer service.
- Company: Join the NHS at Moorfields, a leader in eye care services.
- Benefits: Competitive salary, NHS pension, free counselling, and flexible working options.
- Other info: Embrace a culture of diversity and inclusion, with opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, with strong communication and organisational skills.
The predicted salary is between 37900 - 44000 € per year.
As a Clinic Coordinator you will be responsible for supporting the Manager in ensuring that our service and patients' needs are met through delivery of high-quality care. We have one full-time position available in the Glaucoma Service at City Road. You will be an integral member of the multidisciplinary outpatients team, delivering excellent customer service and a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics at Moorfields, City Road. You will work independently and as part of a multi-disciplinary team; a key member of staff; manage designated clinics in line with agreed clinic profiles; first point of contact for patients within the clinic area.
Main Duties
- Provide effective clinic management, reducing over-booking and ensuring a positive experience for patients.
- Deliver a professional, comprehensive and efficient reception and administration service to outpatient clinics.
- Promote a positive image of the Trust’s outpatient services through excellent customer service to patients, relatives/carers and external stakeholders.
- Ensure high standards of data entry and quality across paper and electronic record-keeping.
- Adhere to the Trust’s Access Policy at all times.
- Work as part of a large administrative team and provide cross-cover as required.
- Actively reduce no-show appointments by confirming follow-up appointments face-to-face where possible.
- Meet key performance indicators (KPIs) set for the outpatient service.
Working for our organisation
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
Person Specification
Knowledge/Skills/Abilities (Essential criteria)
- Proficient in MS Office IT software packages (e.g., Excel, Word).
- Excellent oral and written communication and interpersonal skills.
- Ability to work under pressure and to deadlines.
- Appreciation and awareness of the Data Protection Act.
- Ability to work within a multi-disciplinary team and maintain excellent working relationships with staff at various levels.
- Ability to prioritise.
- Ability to work independently and take responsibility for day-to-day workload.
Experience (Essential criteria)
- Administrative experience.
Experience (Desirable criteria)
- Experience of working in a busy and demanding customer-facing role.
Education & Qualifications (Essential criteria)
- Educated to GCSE level (including English and Maths to GCSE A-C) or equivalent qualifications.
Education & Qualifications (Desirable criteria)
- Evidence of continuing education and development.
Personal qualities (Essential criteria)
- In accordance with the Trust's values: caring, organised, excellent, inclusive.
- Resilient.
Other Requirements (Essential criteria)
- Flexible approach to working hours to meet the needs of the service.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts. Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, dignity and respect and to deliver above and beyond. Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Outpatient Clinic Coordinator - Glaucoma employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital is an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and professional development. As an Outpatient Clinic Coordinator in the Glaucoma Service at City Road, you will benefit from competitive salaries, access to the NHS Pension Scheme, and a range of attractive perks including free Pilates classes and discounts through the Blue Light Card. Our commitment to equality, diversity, and inclusion ensures a welcoming atmosphere where every team member can thrive and contribute to delivering high-quality care to our patients.
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Coordinator - Glaucoma
✨Tip Number 1
Get to know the clinic! Research Moorfields and the Glaucoma Service. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Outpatient Clinic Coordinator - Glaucoma
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Outpatient Clinic Coordinator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent communication is key in this role, use your written application to demonstrate your ability to convey information clearly and professionally. We love seeing candidates who can articulate their thoughts well!
Highlight Your Customer Service Experience:As a Clinic Coordinator, you'll be the first point of contact for patients. Make sure to mention any previous customer-facing roles you've had and how you’ve provided exceptional service. We’re all about creating positive experiences for our patients!
Keep It Professional and Concise:While we appreciate personality, it’s important to keep your application professional. Stick to the point and ensure your writing is clear and free from errors. A well-structured application shows us you’re organised and detail-oriented!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the key duties mentioned in the job description, such as managing clinics and providing excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent oral and written communication skills, prepare to discuss examples from your past experiences where you've effectively communicated with patients or team members. Practising common interview questions can help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Think of specific instances where you've successfully managed multiple tasks or prioritised workloads under pressure. Sharing these examples will highlight your ability to handle the demands of a busy outpatient clinic.
✨Emphasise Your Teamwork Experience
Since you'll be working as part of a multi-disciplinary team, it's important to convey your ability to collaborate effectively. Prepare to discuss how you've worked with others in previous roles, focusing on how you contributed to a positive team dynamic and achieved shared goals.
