At a Glance
- Tasks: Manage outpatient clinics, ensuring a smooth experience for patients and efficient operations.
- Company: Join Moorfields Eye Hospital NHS Foundation Trust, a leader in eye care.
- Benefits: Competitive salary, NHS pension, free counselling, and flexible working options.
- Other info: Embrace a culture of diversity and inclusion with opportunities for career growth.
- Why this job: Make a difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths; admin experience preferred, especially in NHS.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an outpatient clinic coordinator for the External Disease Department at Moorfields Eye Hospital NHS Foundation Trust in City Road.
Responsibilities
- Provide effective clinic management, reducing over‑booking and ensuring a positive experience for patients.
- Deliver a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics.
- Promote a positive image of the Trust’s outpatient services through excellent customer service to patients, relatives/carers and external stakeholders.
- Maintain high standards of data entry and quality in both paper and electronic record‑keeping.
- Ensure adherence to the Trust’s Access Policy at all times.
- Work as part of a large administrative team and provide cross‑cover as required.
- Actively reduce the number of canceled appointments by confirming follow‑up appointments with patients face‑to‑face where possible.
- Manage designated clinics in line with agreed clinic profiles, adjusting patient numbers to clinician availability.
- Liaise with responsible clinicians to provide regular updates regarding clinic status.
- Use systems such as PAS to monitor clinics and clinician availability.
- Identify patient assessment (AIS) requirements and record data accurately on the Trust’s electronic system.
- Maintain correct and up‑to‑date information on clinic digital screens and whiteboards.
- Record patient attendance and departure times accurately.
- Update Referral To Treatment (RTT) status and outpatient procedure coding promptly.
- Book and reschedule appointments, including diagnostic appointments in liaison with relevant departments.
- Ensure follow‑up appointments are booked according to KPIs and treatment protocols.
- Provide patients with up‑to‑date waiting time information.
- Record appointment cancellations and alterations correctly, highlight issues identified in booking processes.
- Ensure clinics are “cashed” accurately and promptly on electronic administration systems within KPI standards.
- Track patient health records appropriately to the relevant service, using the electronic case note tracking system.
- Respond to appointment requests and other queries via email promptly.
- Liaise with clinical and nursing teams to keep them informed of problems that may impact clinic operations and ensure capacity and resources are optimised.
- Obtain and record patient information on Trust electronic systems, checking and updating regularly as evidenced by data quality audits.
- Maintain knowledge of RTT and apply it to appointment bookings where appropriate.
- Prepare notes for clinic and transport to and from clinics as required.
Qualifications and Experience
- GCSE level (English and Maths to GCSE A–C) or equivalent qualifications.
- Administrative experience, preferred within NHS settings.
- Ophthalmology experience is desirable.
Essential Skills and Knowledge
- Proficient in MS Office (Excel, Word) and other IT software packages.
- Awareness of the Data Protection Act.
- Excellent oral and written communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work in a fast‑paced environment and convert enquiries into outpatient appointments.
Desirable Skills and Knowledge
- Evidence of continuing education and development.
- Previous experience in NHS settings with ophthalmology focus.
Benefits
- Salary including High-Cost Area Supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- A range of attractive benefits and discounts.
- Access to a Blue‑Light Card and other NHS discount schemes.
- Free Pilates classes.
- Full support and training to develop your skills.
- Flexible working friendly organisation.
Other Information
- Employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references.
- The Trust does not offer visa sponsorship unless stated in adverts.
- Our commitment to equality, diversity and inclusion is at the heart of our organisational culture.
- We encourage applications from under‑represented candidates including BAME and Disabled candidates to help build a representative workforce that delivers high quality care.
- Moorfields is a flexible working friendly organisation, and we are committed to helping employees achieve a work‑life balance beneficial for health, wellbeing and job satisfaction.
- All employees have the right to request flexible working arrangements, which we will accommodate where possible.
Outpatient Clinic Coordinator - External Disease employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional development. With access to comprehensive training, flexible working arrangements, and a range of attractive benefits including NHS discounts and free wellness classes, employees are empowered to thrive both personally and professionally in the heart of London.
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Coordinator - External Disease
✨Tip Number 1
Get to know the clinic's vibe! Before your interview, pop by the outpatient department if you can. This gives us a chance to see how things run and helps you tailor your answers to fit their style.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how you'd handle patient queries or manage appointments, as these are key in the Outpatient Clinic Coordinator role.
✨Tip Number 3
Show off your tech skills! Be ready to chat about your experience with MS Office and any other software you've used. We want to see that you're comfortable with the tools that keep the clinic running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Outpatient Clinic Coordinator - External Disease
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Outpatient Clinic Coordinator. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing a positive experience for patients, don’t forget to showcase your customer service skills. Share examples of how you've gone above and beyond in previous roles to make someone's day better.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the key tasks like managing appointments, liaising with clinicians, and maintaining data quality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of patient interaction, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. Highlighting your ability to create a positive experience for patients will set you apart.
✨Brush Up on Relevant IT Skills
As the job requires proficiency in MS Office and other IT systems, it’s a good idea to refresh your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to data entry and record-keeping, as this is crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in the department, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
