At a Glance
- Tasks: Provide top-notch clerical support and be the friendly face for patients at our outpatient clinic.
- Company: Join Moorfields Eye Hospital NHS Foundation Trust, a leader in eye care.
- Benefits: Enjoy a competitive salary, NHS pension, flexible working, and free counselling services.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Outpatient Clinic Coordinator at Moorfields Eye Hospital NHS Foundation Trust. Provide high‑quality clerical and administrative support, acting as the first point of contact for patients in a busy outpatient environment. Deliver excellent service to patients, relatives, and external stakeholders.
Responsibilities
- Provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics.
- Promote a positive image of the Trust’s outpatient services through excellent customer service to patients, relatives, carers and external stakeholders.
- Ensure high standards of data entry and quality are achieved in both paper and electronic record‑keeping.
- Adhere to the Trust’s Access Policy at all times.
- Collate and prepare hospital medical records for patients’ appointments.
- Work as part of a large administrative team and provide cross cover as required.
- Reduce cancellations by calling patients to remind them of their appointment at agreed timescales.
- Manage patient identification and verify details on arrival for accurate records.
- Assess patient eligibility for NHS treatment and enter outcomes and coding promptly.
- Book diagnostic and follow‑up appointments in liaison with appropriate departments.
- Highlight booking issues to clinicians and ensure resolution in line with the Trust’s Access Policy.
- Maintain regular communication with clinical and nursing teams to keep them informed of any issues that may impact clinic running.
- Respond to patient queries regarding treatment pathways in simple terms.
Person Specification
Education & Qualifications
- Educated to GCSE level or equivalent (English & Maths A‑C).
Knowledge & Training
- Good working knowledge of IT systems.
- Knowledge and understanding of confidentiality issues.
- Desirable: previous experience using Trust IT systems (e.g. PAS, OpenEyes, Medisoft).
Experience
- Essential: Prior administrative duties and customer‑oriented role with general public.
- Desirable: Experience within a health care setting.
Skills & Abilities
- Work effectively within a multidisciplinary team.
- Handle queries over the phone and in person.
Employment Conditions
- Proof of eligibility to work in the UK, DBS disclosure and two references required.
- Visa sponsorship is not offered for this role unless stated otherwise.
Benefits
- Salary including High‑Cost Area Supplement.
- Opportunities to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Flexible working arrangements.
- Access to Blue Light Card and other NHS discount schemes.
Equality, Diversity and Inclusion
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We actively encourage applications from under‑represented candidates, including BAME (Black, Asian and Minority Ethnic) and disabled applicants, to build a representative workforce that can deliver the highest quality of care with dignity and respect.
Outpatient Clinic Coordinator - Croydon employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment in Croydon. With a strong commitment to employee development, flexible working arrangements, and access to the NHS Pension Scheme, we prioritise the well-being and growth of our staff. Join us to be part of a dedicated team that values diversity and strives to provide high-quality care to our patients.
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Coordinator - Croydon
✨Tip Number 1
Get to know the company! Research Moorfields Eye Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the work culture, plus it might just give you an edge when it comes to getting noticed.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Outpatient Clinic Coordinator - Croydon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Outpatient Clinic Coordinator role. Highlight your relevant experience in administrative duties and customer service, especially in a healthcare setting if you have it. We want to see how you fit into our team!
Show Off Your IT Skills:Since good working knowledge of IT systems is essential, don’t forget to mention any specific software you’ve used, especially if it’s related to healthcare. We love tech-savvy candidates who can handle data entry and record-keeping like a pro!
Demonstrate Your Customer Service Skills:As the first point of contact for patients, excellent customer service is key. Share examples of how you've provided top-notch service in previous roles. We’re looking for someone who can promote a positive image of our outpatient services!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our Trust!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like managing patient records and providing excellent customer service.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients and external stakeholders, be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or improved patient experiences.
✨Brush Up on IT Systems Knowledge
Having a good working knowledge of IT systems is crucial for this position. If you have experience with Trust IT systems like PAS or Medisoft, be ready to talk about it. If not, do some research on common systems used in healthcare settings to show your willingness to learn.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. This could include inquiries about team dynamics, challenges faced in the outpatient department, or how they measure success in this role. It shows you're genuinely interested and engaged.
