Outpatient Clinic Coordinator

About Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world‑class eye health, sustainably and at scale.

From 2027, we’ll move to our brand‑new Oriel site in St Pancras, Camden—a state‑of‑the‑art centre that will unite eye care, research, and education under one roof.

Job Overview

We are looking to recruit an AMD clinic co‑ordination.

Provide an effective service for Moorfields North and a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues relating to the AMD clinic patients.

Ensure that patients are given clear information regarding their AMD pathways, and arrangements and that their pathway is managed smoothly and efficiently.

Work closely with the responsible surgeons and lead nurses to ensure that appointments are appropriately booked.

Key Responsibilities

• Provide a high standard of receptionist/ 1st point of contact and administrative support, to include timely and accurate cashing up of clinics.
• Be courteous and professional when dealing with patients, at all times.
• Check patient information (address and general practitioner details) are accurate and up to date and make any necessary alterations to the patient’s health record and PAS.
• Record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
• Book appointments for diagnostic purposes in liaison with the appropriate departments.
• Make follow‑up appointments as requested by the clinician within appropriate timeframes.
• Where issues and/or problems are identified with appointment booking, highlight these with clinicians.
• Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
• Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are ‘cashed up’ promptly.
• Assist with reception telephone calls and enquiries from staff members, patients and carers.
• Ensure that support appointments, interpreters and transport are booked in a timely manner.
• Send out clinic appointment letters promptly so patients receive them in sufficient time for their appointment.

Benefits

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career‑long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

Person Specification

Education & Qualifications

• Education to GCSE level (including English and maths to GCSE A-C)

Knowledge and Training

• Good working knowledge of Microsoft Office software
• Knowledge and understanding of confidentiality issues

Desirable Knowledge and Training

• Previous experience using Trust IT systems e.g. PAS, OpenEyes
• Good working knowledge of the e‑referral system

Experience

• Previous experience carrying out administrative duties
• Previous experience working with the general public, in a customer‑oriented role

Aptitudes and Skills

• Excellent frontline/reception skills
• Ability to work within a team in a multi‑disciplinary service
• Excellent oral and written communication and interpersonal skills
• Ability to work under pressure and to deadlines
• Ability to deal with queries over the phone and in person

Personal Attributes

• Polite and helpful attitude
• Reliable
• Commitment to delivering patient centred services

Desirable Personal Attributes

• Health and Safety Awareness

Employment Conditions

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Equality, Diversity and Inclusion

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under‑represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Flexible Working

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Application Closing

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

Raising Reasonable Adjustments

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.