Outpatient Clinic Co-Ordinator - Prosthetics

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

The post holder will provide administrative and secretarial services working as part of a team within the Ocular Prosthetics Department.

In addition the post holder will be responsible for organising and prioritising medical referrals and updating patients with service information where appropriate.

Please note we are unable to offer sponsorship for this role.

Main duties of the job

To contribute towards a clerical service to the Department by assisting the Ocularists and other clinical staff in daily efficient running of the Department.

To ensure that the “clinical day” for the 5 departmental Ocularists is fully utilised with patient treatments and outcomes compliant with the Ocularists training and abilities.

To perform day to day reception/clerical duties to a high standard, providing a patient‑centred service, ensuring that referrals are prioritised accurately, ensuring patients are directed to the appropriate clinical areas and entering patient details into the database/PAS system accurately.

To ensure robust management of the waiting list in line with national and local guidance.

Day To Day Contact With Patients

To keep patients updated on Ocular Prosthetic service waiting times where appropriate (especially in the event of unexpected delays).

Organise and co‑ordinate the treatment of adult and child patients as and when needed by liaising with clinical and nursing staff.

Arrange Portering services for patients.

Arrange Hospital Transport for patients.

Arrange interpreters for patients when these have been requested by the GP’s and ensuring future bookings are in line with trust policy.

Deal with internal and external enquiries, visitors and telephone.

Work as a team with the Ocularists and Head of Department.

There will be a requirement for working also in the Richard Desmond Children’s Eye Centre (RDCEC) and for flexible working as required.

Working for our organisation

What’s in it for You?

At Moorfields, we invest in you—your growth, your wellbeing, your future.

You’ll Join a Flexible, Supportive Organisation Offering

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Detailed Job Description And Main Responsibilities

To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.

Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.

Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.

To arrange transport bookings for patients as necessary.

To book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS).

Provide administrative support for clinicians where required.

Ensure letters, reports and results and filed accurately within patient health records.

Assess patient eligibility for NHS treatment in accordance with

Department of Health and Trust policies and procedures.

Participate in the induction and training of new members of staff within the team, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.

Participate in a rota system to provide cross‑cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness.

To assist patients with using the electronic self check‑in kiosks where required.

Open, sort and distribute incoming mail.

Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework including participating in annual performance and development reviews.

Adhere to the Trust’s values; ‘The Moorfields Way’ at all times.

To undertake any other duties designated by senior members of staff.

To actively participate in any training and development identified.

Assist in the maintenance of information for the ISO 9001 : 2000 Quality System.

Ensure that allocated jobs and duties of staff are completed, and to ensure that high standards are maintained. (Quality control).

There will be a requirement for working also in the Richard Desmond Children’s Eye Centre (RDCEC) and for flexible working as required.

To maintain diaries notice boards and wall planners to ensure that all relevant members of staff are aware of planned absences so that appropriate action can be taken.

Any other suitable duties as directed by Service Manager or Seniors.

Person specification

Education

Essential criteria

• Educated to GCSE level (Including English and Maths to GCSE A-C) or equivalent qualification

Desirable criteria

• Educated to University level Degree

Knowledge/Skills

Essential criteria

• Healthcare Experience
• NHS Systems Knowledge

Abilities

Essential criteria

• Ability to work within multidisciplinary service, maintaining an excellent working relationship with staff at various levels
• Ability to work under pressure and deadlines

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under‑represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Clinic Co‑Ordinator (PDF, 624.3KB)
• MEH Staff Benefits (PDF, 919.1KB)
• MEH Privacy Notice (PDF, 138.0KB)

Further details / informal visits contact

Name Amanuddin Ahmed Job title Service Manager Email address amanuddin.ahmed@nhs.net

If you have problems applying, contact

Address Any

Telephone emma.blake10@nhs.net