At a Glance
- Tasks: Coordinate patient appointments and provide top-notch administrative support in a busy clinic.
- Company: Join Moorfields Eye Hospital, a leader in eye care and research.
- Benefits: Enjoy competitive pay, NHS pension, free Pilates, and career development opportunities.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 29970 - 36483 € per year.
About Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are a global centre of excellence in ophthalmic care, research, and education.
Job Overview
We are looking to recruit an AMD clinic co‑ordinator. The role provides effective service for Moorfields North and a designated service or group of consultants, acting as the primary point of contact for patients and staff for any administrative issues relating to the AMD clinic.
Key Responsibilities
- Provide a high standard of reception/first point of contact and administrative support, including timely and accurate cashing up of clinics.
- Ensure patients receive clear information regarding their AMD pathways and that their pathway is managed smoothly and efficiently.
- Work closely with responsible surgeons and lead nurses to ensure appointments are appropriately booked.
- Check patient information for accuracy, make necessary alterations to health records and PAS, and record outpatient outcomes, RTT status and procedure coding.
- Book diagnostic and follow‑up appointments in liaison with appropriate departments, highlighting any booking issues to clinicians.
- Maintain regular communication and liaison with clinical and nursing teams, keeping them informed of any events that may impact clinic running.
- Manage Do Not Attend (DNA) and discharge patients as per the Access Policy, ensuring clinics are ‘cashed up’ promptly.
- Assist with reception telephone calls and enquiries from staff, patients and carers.
- Ensure support appointments, interpreters and transport are booked in a timely manner and send out clinic appointment letters promptly.
Qualifications
Essential criteria
- GCSE level (including English and Maths to GCSE A‑C) or equivalent qualifications.
- Previous experience carrying out administrative duties and working with the general public in a customer‑oriented role.
- Previous clerical experience within a healthcare setting.
- Knowledge and understanding of confidentiality issues.
- Good working knowledge of Microsoft Office software.
- Previous experience using Trust IT systems such as PAS, OpenEyes.
- Strong communication skills, verbal and written.
- Ability to work under pressure and meet deadlines.
- Health and Safety awareness.
Desirable criteria
- Excellent frontline/reception skills.
- Computer literate and proficient with NHS IT systems.
- Ability to work within a multidisciplinary team.
- Initiative to address unforeseen problems.
- Experience dealing with queries over the phone and in person.
Benefits
- Competitive salary (including high‑cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career‑long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
Equality and Diversity
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We encourage applications from under‑represented candidates including BAME and disabled candidates and we do not offer visa sponsorship for roles unless clearly stated in our adverts.
Additional Information
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references.
Out Patient Clinic Co ordinator employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital NHS Foundation Trust is an exceptional employer, dedicated to the well-being of both its patients and staff. With a strong focus on career development, competitive salaries, and a supportive work environment, employees benefit from extensive training opportunities and access to NHS perks, all while contributing to a leading institution in ophthalmic care. The inclusive culture fosters diversity and encourages applications from all backgrounds, making it a rewarding place to build a meaningful career.
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Out Patient Clinic Co ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moorfields Eye Hospital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to the Out Patient Clinic Co-ordinator role. Think about how your past experiences align with the responsibilities listed in the job description—this will help you shine!
✨Tip Number 3
Show your enthusiasm for the role and the organisation during the interview. Talk about why you’re passionate about ophthalmic care and how you can contribute to the team at Moorfields. We love seeing genuine interest!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Out Patient Clinic Co ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Out Patient Clinic Co-ordinator role. Highlight your relevant experience in administrative duties and customer service, especially within a healthcare setting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Moorfields and how you can contribute to our team. Keep it concise but engaging—show us your personality!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your verbal and written skills throughout your application. Whether it's in your CV or cover letter, let us know how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Out Patient Clinic Coordinator. Familiarise yourself with the AMD clinic processes and how they fit into patient care at Moorfields. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves liaising with patients and clinical teams, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively handled queries or resolved issues, especially in a healthcare setting. This will highlight your ability to manage relationships and provide excellent service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Practice responses to situations like managing a high volume of calls or dealing with a patient who has concerns about their appointment. This will show that you can think on your feet and maintain professionalism under stress.
✨Familiarise Yourself with NHS IT Systems
Since the role requires knowledge of Trust IT systems like PAS and OpenEyes, brush up on these platforms if you have experience with them. If not, do some research to understand their functions. Being able to discuss these systems during your interview will demonstrate your readiness to hit the ground running.
