At a Glance
- Tasks: Lead a dynamic team in delivering top-notch outpatient services at Ealing Hospital.
- Company: Join Moorfield's Eye Hospital, a leader in eye care with a supportive culture.
- Benefits: Enjoy competitive salary, NHS pension, free counselling, and flexible working options.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSEs in English and Maths; experience in supervising teams in healthcare settings.
The predicted salary is between 37338 - 44962 £ per year.
An exciting opportunity has arisen within the north division of Moorfield's Eye Hospital. We are looking to recruit an Outpatient Supervisor based at our Moorfield's Site at Ealing Hospital (onsite based role).
Main Duties
- Provide leadership to the administrative and clerical team, managing a team of outpatient clinic coordinators and ensuring excellent customer service and key performance indicators are met.
- Work independently and as part of a multidisciplinary team, interacting with clinical staff and patients and supporting the success of the hospital.
- Overall management responsibility for delegated administrative staff—managing sickness, disciplinary and performance issues according to trust policy.
- Coordinate daily work of outpatient clinic coordinators, authorise annual leave, supervise and provide training and guidance.
- Monitor and manage sickness/absence, use Excel to manage clinical rotas and adjust profiles 6 weeks in advance.
- Act as a resource for immediate problems, informing and escalating to the clinic manager.
- Deputise for the clinic manager at meetings and duties as required.
- Coordinate training of new and existing clinic coordinators, ensuring staff are equipped with required skills.
- Support coordinators to deliver excellent customer service and maintain data quality on PAS.
- Work with the assistant clinic manager to meet Key Performance Indicator targets.
- Liaise with booking and contact centres to resolve patient queries and ensure new appointments comply with clinic profiles and RTT guidelines.
Clinic Management
- Manage designated clinics in line with clinic profiles, reducing over‑booking and aligning patient numbers with clinicians.
- Liaise with responsible clinician for regular updates on clinic profiles.
- Use systems such as PAS and safe staffing to monitor clinics and clinicians.
- Provide high‑standard reception service and general admin support, being the first point of contact for patients.
- Record patient AIS requirements accurately on the Trust’s electronic systems, update digital screens and whiteboards, and document attendance, referrals to treatment status, and outpatient procedure coding.
- Book and reschedule appointments, including diagnostic appointments in liaison with relevant departments.
- Ensure follow‑up appointments are booked in line with KPI and treatment plans.
Working for our Organisation
- Salary including high‑cost area supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- Range of attractive benefits and discounts (Blue Light Card, NHS discount schemes).
- Free pilates classes.
- Full support and training to develop skills.
- Flexible working friendly organisation.
Person Specification
Education / Qualifications
- Essential: Educated to GCSE level (including English and Maths to GCSE A‑C) or equivalent qualifications.
- Desirable: Evidence of continuing education and development.
Experience
- Essential: Experience of effectively supervising a team; experience working in a multidisciplinary team; awareness of NHS performance targets (e.g. Referral to Treatment); experience working in a healthcare setting.
- Desirable: Knowledge of HR processes (e.g. sickness and performance management).
Skills / Abilities
- Essential: Ability to develop, lead and motivate staff; excellent organisational skills; excellent oral and written communication, negotiation and interpersonal skills.
- Desirable: Ability to work under pressure and to deadlines.
Applicant Requirements
- Proof of eligibility to work in the UK, satisfactory DBS disclosure and two references.
- No visa sponsorship unless stated.
Moorfields is committed to equality, diversity and inclusion. We encourage applications from under‑represented candidates including BAME and Disabled candidates.
To discuss reasonable adjustments or to request an accessible version of recruitment documents, please contact.
Outpatient Clinic Supervisor - Ealing Hospital in London employer: Moorfields Eye Hospital, London, Fellowship
Moorfield's Eye Hospital is an exceptional employer, offering a supportive and inclusive work environment at our Ealing Hospital site. With a strong focus on employee development, we provide comprehensive training opportunities, flexible working arrangements, and a range of attractive benefits, including access to the NHS Pension Scheme and free wellness classes. Join us to be part of a dedicated team that values excellence in patient care and fosters professional growth.
Contact Details:
Moorfields Eye Hospital, London, Fellowship Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Supervisor - Ealing Hospital in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moorfield's Eye Hospital on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We want to show that we can lead the outpatient clinic coordinators effectively and handle any challenges that come our way.
✨Tip Number 3
Showcase our organisational skills! Bring examples of how we've managed schedules or improved processes in previous roles. This will help us demonstrate that we can keep the clinics running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Outpatient Clinic Supervisor - Ealing Hospital in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Outpatient Clinic Supervisor role. Highlight your experience in supervising teams and working in a healthcare setting, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of NHS performance targets and your ability to lead a team.
Showcase Your Skills:In your application, be sure to showcase your organisational and communication skills. We’re looking for someone who can manage a busy clinic while providing excellent customer service, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need there. Let’s get your application started!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know Your Stuff
Make sure you understand the role of an Outpatient Clinic Supervisor inside out. Familiarise yourself with the key responsibilities, especially around managing a team and ensuring excellent customer service. Brush up on NHS performance targets and how they relate to the role.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've successfully led a team in the past. Highlight your experience in managing sickness, disciplinary issues, and performance management. This will demonstrate that you can handle the responsibilities of the role effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving patient queries or managing clinic schedules. Think through potential scenarios beforehand and prepare your responses to show your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
