At a Glance
- Tasks: Lead a dynamic team in providing exceptional outpatient services and support patient care.
- Company: Join Moorfields Eye Hospital, a leader in eye health for over 200 years.
- Benefits: Enjoy competitive salary, NHS pension, flexible working, and wellness perks.
- Why this job: Make a real difference in patients' lives while advancing your career in healthcare.
- Qualifications: GCSEs in English and Maths; experience in team supervision and healthcare preferred.
- Other info: Be part of a supportive community focused on kindness, equity, and excellence.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state‑of‑the‑art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
We are looking to recruit an Adnexal & Ocular Oncology Outpatient Supervisor based at our Moorfield's Site at City Road. We are looking for a motivated, enthusiastic person who shares our trust values. In return we can offer training and development, a friendly working environment and high levels of work satisfaction. Alongside all this, there are excellent opportunities for progression within the Trust.
Main duties of the job:- You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.
- You will have the ability to work independently as well as part of a multi‑disciplinary team.
- You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High‑Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities:- To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support and ensuring that they are managed in line with trust policy.
- Co‑ordinate the work of outpatient clinic co‑ordinators on a day‑to‑day basis, agreeing priorities with the clinic manager as needed.
- Supervise outpatient clinic co‑ordinators within the clerical team, providing support, guidance and training as required.
- Monitor and manage sickness/absence within the clerical team according to trust policy.
- Use Excel to manage clinical rotas and adjust profiles 6 weeks in advance, based on annual leave and sickness.
- Act as a resource for dealing with immediate problems from outpatient clinic co‑ordinators.
- Deputise for the Assistant Service manager at meetings/duties as and when required.
- Co‑ordinate training of new and existing outpatient clinic co‑ordinators.
- Support outpatient clinic co‑ordinators to deliver excellent customer service to patients.
- Work with the assistant clinic manager and clinic manager to ensure that Key Performance Indicators are met for the service.
- Liaise closely with the booking centre and contact centre to resolve patient queries.
- Manage designated clinics in line with agreed clinic profiles.
- Liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles.
- Provide a high standard reception service and general administrative support to designated outpatient clinics.
- Ensure clinic digital screens and whiteboards are updated with the correct and most recent data.
- Accurately record the patient’s attendance in clinic and time of appointment.
- Book and reschedule appointments as required.
- Ensure follow‑up appointments are booked according to agreed Key Performance Indicators.
Education/Qualifications:
- Essential criteria: Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- Desirable criteria: Evidence of continuing education and development.
Experience:
- Essential criteria: Experience of effectively supervising a team.
- Experience of working in a multi‑disciplinary team.
- Awareness of NHS performance targets (e.g. Referral to Treatment).
- Experience of working in a healthcare setting.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under‑represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly.
Outpatient Clinic Supervisor - City Road in London employer: Moorfields Eye Hospital, London, Fellowship
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clinic Supervisor - City Road in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Moorfields or similar organisations on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Moorfields' values and recent projects. Show us how your experience aligns with our mission to deliver world-class eye health.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you'd handle challenges in a multi-disciplinary team setting—this is key for the Outpatient Clinic Supervisor role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in joining our team.
We think you need these skills to ace Outpatient Clinic Supervisor - City Road in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Outpatient Clinic Supervisor. We want to see how you can contribute to our mission at Moorfields!
Show Your Passion: Let your enthusiasm for eye care and patient service shine through in your written application. We love candidates who share our values and are excited about making a difference in people's lives.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps streamline the process.
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know Your Stuff
Make sure you understand the role of an Outpatient Clinic Supervisor inside out. Familiarise yourself with the key responsibilities, especially around managing a team and ensuring excellent customer service. Brush up on NHS performance targets like Referral to Treatment, as this will show your commitment to the role.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've effectively supervised a team in the past. Highlight your experience in a multi-disciplinary setting and how you’ve handled challenges like sickness or performance management. This will demonstrate that you can lead the administrative and clerical team successfully.
✨Ask Insightful Questions
Prepare some thoughtful questions about the clinic's operations and future plans, especially with the new Oriel site coming up. This shows your genuine interest in the role and the organisation. You might ask about how they envision the transition to the new facility impacting patient care or team dynamics.
✨Emphasise Your Commitment to Patient Care
Since the role is all about providing excellent service to patients, be sure to express your passion for patient care. Share any relevant experiences where you went above and beyond to ensure a positive patient experience. This aligns perfectly with Moorfields' mission of delivering world-class eye health.
