At a Glance
- Tasks: Coordinate outpatient clinics, manage patient data, and ensure a smooth experience for patients.
- Company: Moorfields Eye Hospital, a leading healthcare provider with a commitment to patient care.
- Benefits: Competitive salary, NHS Pension Scheme, free counselling, and learning opportunities.
- Other info: Flexible working arrangements and support for personal development.
- Why this job: Join a dynamic team and make a real difference in patient care every day.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Stratford and Barking for a fixed 12‑month term. PLEASE NOTE, THIS POST IS NOT ELIGIBLE FOR VISA SPONSORSHIP.
The post requires hours covering administrative duties from 08:00‑16:00, 09:00‑17:00, or 10:00‑18:00.
Responsibilities- Reception duties: meet and greet patients on arrival, check patients into the appropriate clinics using the Trust’s patient administration system, book clinic appointments, and record patient data accurately.
- Additional administrative duties: ensure clinics are booked to profile, prepare patient notes, answer queries by telephone or in person, file, scan, and book patient transport, and support the Assistant Clinic Manager with clinic cancellations.
- Provide effective clinic management, reduce over‑booking, and ensure a positive experience for patients.
- Adhere to Key Performance Indicators for data quality, provide exception reports where data quality is not met.
- Respond to telephone enquiries from patients and staff promptly and professionally.
- Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms and referring to relevant colleagues as required.
- Arrange transport bookings for patients as necessary.
- Good working knowledge of Microsoft Office Software.
- Knowledge and understanding of confidentiality issues.
- Previous experience using Trust IT systems such as PAS, OpenEyes, and Medisoft.
- Previous experience carrying out administrative duties and working with the general public in a customer‑orientated role.
- Previous experience within a health care setting.
- Educated to GCSE level (including English and Maths to GCSE A‑C), or equivalent qualifications.
- Willingness to undertake further training and development in the role.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure, and two references. The Trust does not offer visa sponsorship for roles unless clearly stated in our adverts.
Equality, Diversity and InclusionWe encourage applications from under‑represented candidates including BAME (Black, Asian and Minority Ethnic) and disabled candidates and are committed to positive action in recruitment. We are committed to helping employees achieve a work‑life balance and support flexible working arrangements.
Benefits- Salary including a high‑cost area supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- Access to Blue Light Card and other NHS discount schemes.
- Free Pilates classes.
- Full support and training to develop your skills.
- Flexible working friendly organisation.
Recruitment team:
Outpatient Clinic Coordinator - Stratford and Barking in London employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As an Outpatient Clinic Coordinator in Stratford and Barking, you will benefit from flexible working arrangements, access to comprehensive training, and a range of perks including NHS discounts and free wellness classes, all while contributing to a meaningful healthcare mission.
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Coordinator - Stratford and Barking in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Moorfields or similar organisations. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by practising common questions related to outpatient clinic coordination. Think about how you would handle patient queries or manage clinic bookings. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! If you have experience with Microsoft Office or any Trust IT systems, be ready to discuss how you've used them effectively in past roles. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in patient care.
We think you need these skills to ace Outpatient Clinic Coordinator - Stratford and Barking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Outpatient Clinic Coordinator role. Highlight your administrative experience and any customer service skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience, especially in healthcare or customer-facing roles. We love seeing how your background can contribute to a positive patient experience!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the key tasks like patient check-ins, appointment bookings, and data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients, be ready to share examples of your previous customer service experience. Think about times when you handled difficult situations or went above and beyond for a customer. This will highlight your ability to create a positive experience for patients.
✨Brush Up on IT Skills
The job requires a good working knowledge of Microsoft Office and possibly other Trust IT systems. If you have experience with similar software, be prepared to discuss it. If not, consider doing a quick refresher on basic functions in Word and Excel to show you're tech-savvy and ready to learn.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask at the end. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the organisation.
