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- Tasks: Provide top-notch clerical support and be the friendly face for patients at our outpatient clinics.
- Company: Join Moorfields Eye Hospital, a leader in eye care with a vibrant community spirit.
- Benefits: Enjoy competitive salary, NHS pension, free counselling, and flexible working options.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus customer service experience; training provided.
- Other info: Be part of a diverse team committed to excellence and equality.
The predicted salary is between 29970 - 36483 ÂŁ per year.
Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people's sight mattersâand so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one missionâdelivering worldâclass eye health, sustainably and at scale.
From 2027, we'll move to our brandânew Oriel site in St Pancras, Camdenâa stateâofâtheâart centre that will unite eye care, research and education under one roof.
Job Overview
Provide highâquality clerical and administrative support as a member of one of our administrative teams. Act as the first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. Deliver an excellent service to patients.
Reception duties include meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments and accurately recording patient data.
Good interpersonal skills, a polite and courteous manner, a professional attitude, effective verbal and written communication skills, and the ability to cope under pressure in a busy working environment are essential. Accuracy, attention to detail and good computer skills are required, with training provided on all inâhouse systems.
Main Duties of the Job
- Provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at St George's Hospital and its associated Satellite Units.
- Promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- Ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic recordâkeeping.
- Ensure adherence to the Trust's Access Policy at all times.
- Collate and prepare hospital medical records for patients' appointments.
- Work as part of a large administrative team and provide cross cover as and when required.
- Actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.
Working for our Organisation
- Salary including HighâCost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
Person Specification
Education & Qualifications
- Educated to GCSE level or equivalent (with English & Maths A-C)
Knowledge & Experience (Essential)
- Previous experience carrying out administrative duties and working with the general public in a customerâoriented role
- Good working knowledge of Microsoft Office software
- Knowledge and understanding of confidentiality issues
Desirable Criteria
- Previous clerical experience within a healthcare setting
- Previous experience using Trust IT systems (e.g. PAS, OpenEyes, MediSoft)
Employment is subject to proof of eligibility to work in the UK, a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts.
Equality, Diversity and Inclusion
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from underârepresented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Flexible Working
Moorfields is a flexible working friendly organisation. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
Contact the recruitment team at moorfields.recruitment@nhs.net
Outpatient Clinic Coordinator - St George\'s in London employer: Moorfields Eye Hospital, London, Fellowship
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Outpatient Clinic Coordinator - St George\'s in London
â¨Tip Number 1
Get to know the organisation! Research Moorfields Eye Hospital and its values. When you understand what makes them tick, you can tailor your approach and show how you fit right in.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider tips or even a referralâwho doesnât love a good recommendation?
â¨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your interpersonal skills and how you handle pressureâkey traits for the Outpatient Clinic Coordinator role.
â¨Tip Number 4
Apply through our website! Itâs the quickest way to get your application in front of the right people. Plus, it shows youâre serious about joining the team at Moorfields.
We think you need these skills to ace Outpatient Clinic Coordinator - St George\'s in London
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Outpatient Clinic Coordinator role. Highlight relevant experience and skills that match the job description. This shows us youâve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to navigate!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the key duties like patient interaction, data entry, and appointment management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Showcase Your Interpersonal Skills
Since this role involves a lot of patient interaction, be prepared to discuss your interpersonal skills. Think of examples where you've provided excellent customer service or handled difficult situations with grace. This will highlight your ability to maintain a professional and courteous manner under pressure.
â¨Prepare for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle a patient who is upset about their appointment. Practising your responses to these types of questions can help you articulate your thought process and problem-solving skills effectively.
â¨Demonstrate Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure high standards in your work. You could mention specific tools or methods you use to maintain accuracy in data entry or record-keeping. This will reassure the interviewers that you take quality seriously.