At a Glance
- Tasks: Manage outpatient clinics, ensuring a smooth experience for patients and efficient administration.
- Company: Moorfields Eye Hospital NHS Foundation Trust, a leader in eye care.
- Benefits: Competitive salary, NHS pension, free counselling, and flexible working options.
- Other info: Commitment to diversity and inclusion, with opportunities for personal development.
- Why this job: Join a supportive team and make a real difference in patient care.
- Qualifications: GCSEs in English and Maths; administrative experience preferred.
The predicted salary is between 37338 - 44962 € per year.
We are seeking an outpatient clinic coordinator for the External Disease Department at Moorfields Eye Hospital NHS Foundation Trust in City Road.
Responsibilities
- Provide effective clinic management, reducing over‑booking and ensuring a positive experience for patients.
- Deliver a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics.
- Promote a positive image of the Trust’s outpatient services through excellent customer service to patients, relatives/carers and external stakeholders.
- Maintain high standards of data entry and quality in both paper and electronic record‑keeping.
- Ensure adherence to the Trust’s Access Policy at all times.
- Work as part of a large administrative team and provide cross‑cover as required.
- Actively reduce the number of canceled appointments by confirming follow‑up appointments with patients face‑to‑face where possible.
- Manage designated clinics in line with agreed clinic profiles, adjusting patient numbers to clinician availability.
- Liaise with responsible clinicians to provide regular updates regarding clinic status.
- Use systems such as PAS to monitor clinics and clinician availability.
- Identify patient assessment (AIS) requirements and record data accurately on the Trust’s electronic system.
- Maintain correct and up‑to‑date information on clinic digital screens and whiteboards.
- Record patient attendance and departure times accurately.
- Update Referral To Treatment (RTT) status and outpatient procedure coding promptly.
- Book and reschedule appointments, including diagnostic appointments in liaison with relevant departments.
- Ensure follow‑up appointments are booked according to KPIs and treatment protocols.
- Provide patients with up‑to‑date waiting time information.
- Record appointment cancellations and alterations correctly, highlighting issues identified in booking processes.
- Ensure clinics are “cashed” accurately and promptly on electronic administration systems within KPI standards.
- Track patient health records appropriately to the relevant service, using the electronic case note tracking system.
- Respond to appointment requests and other queries via email promptly.
- Liaise with clinical and nursing teams to keep them informed of problems that may impact clinic operations and ensure capacity and resources are optimised.
- Obtain and record patient information on Trust electronic systems, checking and updating regularly as evidenced by data quality audits.
- Maintain knowledge of RTT and apply it to appointment bookings where appropriate.
- Prepare notes for clinic and transport to and from clinics as required.
Qualifications and Experience
- GCSE level (English and Maths to GCSE A–C) or equivalent qualifications.
- Administrative experience, preferred within NHS settings.
- Ophthalmology experience is desirable.
Essential Skills and Knowledge
- Proficient in MS Office (Excel, Word) and other IT software packages.
- Aware of the Data Protection Act.
- Excellent oral and written communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work in a fast‑paced environment and convert enquiries into outpatient appointments.
Desirable Skills and Knowledge
- Evidence of continuing education and development.
- Previous experience in NHS settings with ophthalmology focus.
Benefits
- Salary including High-Cost Area Supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- A range of attractive benefits and discounts.
- Access to a Blue‑Light Card and other NHS discount schemes.
- Free Pilates classes.
- Full support and training to develop your skills.
- Flexible working friendly organisation.
Other Information
- Employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. The Trust does not offer visa sponsorship unless stated in adverts.
- Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We encourage applications from under‑represented candidates including BAME and Disabled candidates to help build a representative workforce that delivers high quality care.
- Moorfields is a flexible working friendly organisation, and we are committed to helping employees achieve a work‑life balance beneficial for health, wellbeing and job satisfaction. All employees have the right to request flexible working arrangements, which we will accommodate where possible.
Outpatient Clinic Coordinator - External Disease in London employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional development. With access to comprehensive training, flexible working arrangements, and a range of attractive benefits including NHS discounts and a pension scheme, employees are empowered to thrive in their roles while contributing to high-quality patient care in the heart of London.
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Clinic Coordinator - External Disease in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moorfields Eye Hospital on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to clinic management and patient care. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how we've handled difficult situations or improved patient experiences in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can track it easily. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Outpatient Clinic Coordinator - External Disease in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Outpatient Clinic Coordinator role. Highlight your relevant experience in administrative roles, especially within NHS settings, and showcase your customer service skills.
Showcase Your Skills:We want to see your proficiency in MS Office and any other IT software you’re familiar with. Mention specific examples of how you've used these skills in previous roles to improve efficiency or patient experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like managing clinic schedules and ensuring patient satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with patients and stakeholders, be prepared to share examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues or improved patient experiences, as this will highlight your suitability for the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle a fast-paced environment. Prepare by thinking about how you would manage over-bookings or communicate effectively with clinicians about clinic statuses. Practising these scenarios can help you respond confidently during the interview.
✨Demonstrate Your IT Proficiency
As the role requires proficiency in MS Office and other IT systems, be ready to discuss your experience with these tools. You might even want to mention any specific software you've used in previous roles, especially if it's relevant to NHS settings. This will reassure the interviewers that you can handle the administrative aspects of the job efficiently.
