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- Tasks: Provide top-notch clerical support and be the friendly face for patients at our outpatient clinic.
- Company: Join Moorfields Eye Hospital NHS Foundation Trust, a leader in patient care.
- Benefits: Competitive salary, NHS pension scheme, flexible working, and free counselling services.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Outpatient Clinic Coordinator at Moorfields Eye Hospital NHS Foundation Trust. Provide high‑quality clerical and administrative support, acting as the first point of contact for patients in a busy outpatient environment. Deliver excellent service to patients, relatives, and external stakeholders.
Responsibilities
- Provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics.
- Promote a positive image of the Trust’s outpatient services through excellent customer service to patients, relatives, carers and external stakeholders.
- Ensure high standards of data entry and quality are achieved in both paper and electronic record‑keeping.
- Adhere to the Trust’s Access Policy at all times.
- Collate and prepare hospital medical records for patients’ appointments.
- Work as part of a large administrative team and provide cross cover as required.
- Reduce cancellations by calling patients to remind them of their appointment at agreed timescales.
- Manage patient identification and verify details on arrival for accurate records.
- Assess patient eligibility for NHS treatment and enter outcomes and coding promptly.
- Book diagnostic and follow‑up appointments in liaison with appropriate departments.
- Highlight booking issues to clinicians and ensure resolution in line with the Trust’s Access Policy.
- Maintain regular communication with clinical and nursing teams to keep them informed of any issues that may impact clinic running.
- Respond to patient queries regarding treatment pathways in simple terms.
Person Specification
Education & Qualifications
- Educated to GCSE level or equivalent (English & Maths A‑C).
Knowledge & Training
- Good working knowledge of IT systems.
- Knowledge and understanding of confidentiality issues.
- Desirable: previous experience using Trust IT systems (e.g. PAS, OpenEyes, Medisoft).
Experience
- Essential: Prior administrative duties and customer‑oriented role with general public.
- Desirable: Experience within a health care setting.
Skills & Abilities
- Work effectively within a multidisciplinary team.
- Handle queries over the phone and in person.
Employment Conditions
- Proof of eligibility to work in the UK, DBS disclosure and two references required.
- Visa sponsorship is not offered for this role unless stated otherwise.
Benefits
- Salary including High‑Cost Area Supplement.
- Opportunities to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Flexible working arrangements.
- Access to Blue Light Card and other NHS discount schemes.
Equality, Diversity and Inclusion
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We actively encourage applications from under‑represented candidates, including BAME (Black, Asian and Minority Ethnic) and disabled applicants, to build a representative workforce that can deliver the highest quality of care with dignity and respect.
Outpatient Clinic Coordinator - Croydon in London employer: Moorfields Eye Hospital, London, Fellowship
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clinic Coordinator - Croydon in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Moorfields Eye Hospital. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Practice your communication skills! As an Outpatient Clinic Coordinator, you'll be the first point of contact for patients. Role-play with friends or family to nail down how to handle queries and provide excellent service.
✨Tip Number 3
Get familiar with NHS systems! If you can, take some time to learn about Trust IT systems like PAS or Medisoft. This will show you're proactive and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Outpatient Clinic Coordinator - Croydon in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Outpatient Clinic Coordinator role. Highlight your relevant experience in administrative duties and customer service, especially in a healthcare setting, to show us you’re the right fit!
Show Off Your IT Skills: Since good working knowledge of IT systems is key, don’t forget to mention any specific software or systems you’ve used before. If you’ve got experience with Trust IT systems like PAS or Medisoft, let us know!
Keep It Professional: Your application should reflect the professional image we want to promote at Moorfields Eye Hospital. Use clear language, check for typos, and ensure your formatting is neat. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clinic Coordinator. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like managing patient records and providing excellent customer service.
✨Showcase Your Communication Skills
As the first point of contact for patients, strong communication is key. Prepare examples of how you've effectively handled queries or resolved issues in past roles. This will demonstrate your ability to maintain a positive image of the Trust’s outpatient services.
✨Highlight Your IT Proficiency
Since the role requires a good working knowledge of IT systems, be ready to discuss your experience with relevant software. If you've used Trust IT systems before, mention them! If not, talk about similar systems you've worked with and how quickly you can adapt to new technologies.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the outpatient environment, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.