At a Glance
- Tasks: Coordinate patient appointments and manage referrals in a dynamic contact centre.
- Company: Join Moorfields Eye Hospital, a leader in eye care and research.
- Benefits: Enjoy competitive salary, NHS pension, flexible working, and wellness perks.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths; admin experience preferred.
The predicted salary is between 37338 - 44962 £ per year.
Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointments, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Please note we are unable to offer visa sponsorship for this role.
Main duties of the job:- To register patients on the Patient Administration System.
- To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
- To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
- To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
The post holder will be a member of the trust’s Booking & Contact Centre team reporting to the Booking Centre Manager.
Person specification:Skills/abilities:
- Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
- Excellent oral and written communication and interpersonal skills.
- Ability to work independently and take responsibility for day to day workload.
- Ability to work under pressure and to meet deadlines.
Knowledge:
- Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
- Understanding 18 weeks Pathway.
Experience:
- Administrative experience.
- Desirable criteria: Experience of working in a busy and demanding customer facing role.
Education/Qualifications:
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- Desirable criteria: Evidence of continuing education and development.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-representative candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Appointment Coordinator/Call Handler - Fixed Term in London employer: Moorfields Eye Hospital, London, Fellowship
Moorfields Eye Hospital is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets compassionate care. Employees benefit from a strong commitment to professional development, with ample opportunities for growth and training in the healthcare sector, all while contributing to meaningful projects that enhance patient care. The collaborative culture fosters teamwork and inclusivity, making it a rewarding place to advance your career in facility management.
Contact Details:
Moorfields Eye Hospital, London, Fellowship Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Coordinator/Call Handler - Fixed Term in London
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We think you need these skills to ace Appointment Coordinator/Call Handler - Fixed Term in London
Some tips for your application 🫡
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Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Moorfields Eye Hospital, London, Fellowship. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Moorfields Eye Hospital, London, Fellowship
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Moorfields Eye Hospital, London, Fellowship.
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As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
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