Eye Clinic Liaison Officer City Road and North West

Join Moorfields Eye Hospital NHS Foundation Trust – At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

The Eye Clinic Liaison Service bridges the gap between local hospital services and the community to provide service users who are partially sighted and severely sight impaired with critical emotional support, information and advice. This post will be based across the City Road site and the North West ECLO service covering Brent Cross, Northwick Park, Ealing and Potters Bar.

• Provide advice, information, practical and emotional support to adults of all ages affected by sight loss, and their families and carers.
• Act as a key contact person to support clients, family members and carers to navigate a variety of information and advice available and ensure they can access relevant support services at all stages of sight loss.
• Act as a key information and advisory link in the certification and registration process for blind and partially sighted people and promote the benefits of certification to eye clinic staff.
• Ensure safeguarding risks and regulations are understood, applied and managed in line with Moorfields Safeguarding policies.
• Empower patients so they can prioritise their own needs.
• Take up referrals to the service and assist with service provision and processing of referrals to the appropriate resource.
• Where needs are identified that are not specifically connected to an individual’s visual impairment, identify the route and signpost and refer on to other services.
• Develop excellent working relationships with internal clinical groups (Nurses, health care assistants, optometrists, consultants) and external departments (local authorities, sensory impairment, sight loss charities, community support groups).
• Attend team meetings, ECLO network meetings, training events and maintain own continuing professional development.
• Collate and maintain accurate client records, input quality data using common data collection tools and databases, and maintain confidentiality in line with data protection legislation.
• Ensure patient information resources and relevant literature are ordered, maintained and accessible.
• Maintain an understanding of relevant legislation and national policies in relation to adults with visual impairments.
• Provide advice to visually impaired people on welfare rights and entitlements and refer them to appropriate agencies.
• Provide general and specialist information on equipment and mobility training, and advise on adjusting and adapting depending on level of visual impairment.

We offer:

• Salary including High‑Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS discount schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

Education/Qualifications

• ECLO Accreditation (or willing to work towards)
• Minimum 5 GCSEs or equivalent including English and Maths

Experience

• Previous experience of working in the field of vision impairment
• Experience of supporting emotional/distressed people

Knowledge

• An understanding of the needs of people living with sight loss
• Knowledge of charities/services available to support people with a visual impairment
• Knowledge of the benefits and concessions available to visually impaired people

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. We encourage applications from under‑represented candidates including BAME and disabled candidates. Moorfields is a flexible working friendly organisation and we are committed to helping employees achieve a work‑life balance. Every employee has the right to request flexible working.

If we receive sufficient applications, we will close this ad prior to the closing date. We advise you not to delay submitting your completed application.

For reasonable adjustments or an accessible version of any recruitment documents, contact the recruitment team at moorfields.recruitment@nhs.net.