EPR Clinical Workstream Lead - Outpatients

Join Moorfields Eye Hospital NHS Foundation Trust. At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world‑class eye health, sustainably and at scale.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Job Overview

The Workstream Lead will be responsible for not only the delivery of the workstream but will also play a key role in the planning, design, and the implementation of the new Electronic Patient Record (EPR) system across Moorfields Eye Hospital NHS Foundation Trust.

Main duties of the job

• The post holder will act as the dedicated senior liaison between the department and the EPR team, ensuring that feedback from the clinical teams is incorporated into every phase of the solution design for each area.
• They will be responsible for coordinating testing and implementation of the proposed new solutions.
• The post holder will provide leadership and practical support to the local workstreams and clinical teams to take forward improvements and new ways of working, enable successful service transition, drive operational change, and help realise the qualitative and quantitative benefits available with a fully integrated electronic patient record.
• The post holder will work with the wider workstream and clinical teams to ensure alignment of priorities to achieve the overall programme plan and support staff to develop and improve the new EPR for all clinical services across the Trust.
• Improving patient safety, quality of care and patient experience is an explicit priority rather than an assumption and needs to underpin all elements of the implementation and beyond.

Working for our organisation

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed Job Description And Main Responsibilities

• The post holder will ensure appropriate planning and support is in place to enable successful service transition, from paper to EPR, and to drive operational change whilst removing unwarranted variation.
• This includes providing practical support to both the wider Implementation Team and clinical teams across the Trust and sharing functionality and anticipated configuration of the new EPR and how operational processes could align.
• The post holder will be expected to drive an ongoing cycle of process improvement, continually identifying areas of opportunity for development and work with appropriate teams to implement system improvement.
• The post holder will also work closely with clinical teams to ensure alignment of goals and priorities to achieve successful implementation of the new EPR, working as a liaison between clinical and operational service workstreams, various IT Teams and the system suppliers.
• The Workstream Lead will be responsible for coordinating the local team and the team of change partners to work with the supplier and clinical and operational transformation leads to design the clinical configuration, facilitating updates or development of standard operating procedures for the new processes developed for the EPR module, leading to a successful implementation of the EPR deployment.
• The role will be responsible for leading the local workstream in developing processes and system design for their agreed area of scope.
• Coordinating workstream activities to ensure alignment across the respective multidisciplinary teams and other workstreams, identifying interdependencies and assigning mitigating plans where appropriate/required to ensure the plan remains on course for delivery within the agreed timeframe.
• Ensuring systems and processes of the new EPR and integrated care systems are embedded into operational and clinical working.
• This will require the post holder to have a detailed understanding of service requirements, benefits realisation opportunities afforded by the new EPR and be able to contribute and develop local policies and protocols to ensure both service and implementation needs are met.
• Development of Standard Operating Procedures and policies relating to the safe and accurate implementation of the new EPR.
• Influencing leadership at all levels to actively promote engagement around the Programme, utilising appropriate change tools.
• Working collaboratively with all members of the Implementation Team and the Programme Manager, the post holder will be responsible for ensuring their workstream activities are delivered within agreed timescales, appropriately escalating when problems arise and identifying mitigating actions to ensure the programme timeline is adhered to.
• Oversight and responsibility for current state analysis across all pathways and functional areas within their agreed area of scope.
• Have an understanding of the project and the associated timelines and be able to devise plans making sure the delivery of the departmental workstream timelines.
• Facilitating agreement on the future state workflows and system design using the relevant identified Subject Matter Experts within the organisation based upon Oracle Health’s recommend Future State Workflows.
• Identifying and escalating risks, issues, and process gaps to the project management team.
• Being familiar with and interpreting the National standards and requirements which need to be considered for the system design within their agreed area of scope.
• Monitoring workstream progress through audits and writing reports for the Project Steering Group/Project Board and wider EPR team, including performance against targets.
• The post holder will be responsible for creating options appraisal for any EPR related training options by exploring financial costs / benefits.
• The post holder will be able to sign as an authoriser for time-sheets of Bank or Agency staff, providing services within the EPR scope of works.
• Provide leadership to all staff within your area of responsibility and provide advice relating to clinical interventions, policies, service development and delivery.
• Use professional judgement to intercede and act as advocate for patients to ensure a patient focused approach to the delivery of care.

The post holder will work with the local workstreams and clinical teams to ensure alignment of priorities to achieve the overall programme plan and support staff to develop and improve the new EPR for all clinical services across the Trust. Improving patient safety, quality of care and patient experience is an explicit priority rather than an assumption and needs to underpin all elements of the implementation and beyond.

Person specification

Education/Qualifications

• Essential criteria
• Education to post-graduate diploma level in a health care subject
• Evidence of continuous professional development
• Project Management qualification or working toward one
• Desirable criteria
• MSc in health related subject or working towards
• Leadership course

Skills/Abilities

• Essential criteria
• Excellent written and verbal communication skills
• Negotiation and conflict management skills
• Ability to lead staff and manage change effectively
• Presentation and IT skills
• Workshop facilitation skills
• Planning and delivering of training experience
• Desirable criteria
• Good understanding of the NHS, in particular the NHS modernisation agenda and a comprehensive knowledge of NHS system procedures and information flows
• Knowledge of the use of information and information systems used in the NHS
• Process mapping and/or business analysis skill

Experience

• Essential criteria
• Previous experience in a senior position
• Supervising and assessing in a clinical setting
• Experience of project management
• Experience of EPR or other complex system delivery
• Business planning and business case development
• Experience in audit and research
• Desirable criteria
• Experience of co-ordinating software testing

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.