Divisional Manager – Moorfields North

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people's sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission—delivering world-class eye health, sustainably and at scale.

And we're just getting started.

From 2027, we'll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof.

This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

The trust is organised into four operational divisions, each led by a Divisional Manager and Head of Nursing or Clinical Director for Clinical Support Services. There is also a Deputy or Assistant Divisional Manager(s) according to the size and complexity of the division concerned.

The post of divisional manager is a key position within the trust’s senior management structure, responsible for the management of services within the division. Divisions are led and managed as autonomous business units and the role of the divisional manager is to provide the expert management and leadership skills to enable this.

Main duties of the job:

• To lead the day-to-day operational management of the division’s services and to fulfill operational and strategic responsibilities.
• The post holder will provide leadership to the division that will create an open and participative culture that enables staff to perform at their best.
• The individual will be expected to promote a patient-centred and culturally sensitive approach to the delivery of patient care. The post holder will be responsible for the delivery of the directorate’s operational and service objectives.
• There is a strong performance management element to this post and the emphasis is therefore on delivery. The post holder will support the chief operating officer to lead the development and continuous review of trust wide operational policies and processes reflecting evidence based national best practice.
• Alongside the multi-disciplinary clinical leaders in the division, the post holder will have overall responsibility for ensuring that optimal patient centred care is provided across all services delivered, within the available resources.
• A combination of transformational change and robust transactional processes will be required to improve the experience, access and outcomes of care provided within the North Division of the Trust. This will be achieved by a co-ordinated programme of performance improvement and organisational development.

What’s in it for You?

You’ll Join a Flexible, Supportive Organisation Offering

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Detailed Job Description And Main Responsibilities

Lead Operational Performance and Delivery

• To lead, direct and be accountable for the operational services across all areas of the division.
• To be responsible for the development and implementation of strong and effective performance management systems to ensure the delivery of the division’s targets and objectives.
• To be responsible for ensuring that effective communication systems are in place so that all staff are aware of the local and corporate vision, objectives and current performance.
• To be responsible for positive and effective relationships and communication channels with internal and external stakeholders and partners.

Governance

• To prepare the divisions planning cycle in line with the trust guidance on methodology, content and timescales.
• To be responsible for the divisions plans to deliver, or contribute to, national targets and agreed internal targets, including the 18 week / 52-week referral to treatment targets, emergency care standards, cancer waiting times and others as required.
• To develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances.
• To ensure that the directorate maintains a commitment to equality, diversity and inclusiveness in all aspects of its activities, both in relation to service provision and employment, and that specific plans are implemented to support this agenda as appropriate.
• To ensure appropriate public and patient involvement in assessing service quality and developing plans for improvement.
• Hold lead clinicians and Assistant Divisional Managers to account for delivery of their objectives through regular performance reviews.
• Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and procedures and best practice requirements.
• To be responsible for the effective and timely management and monitoring of complaints within the directorate, ensuring that lessons are learnt from complaints and incidents.
• To be responsible for ensuring that effective systems for clinical governance are in place in the directorate, including audit and research.

Human Resources

• Line manager to the Head of Nursing, Clinical Directors and Assistant Divisional Managers in the North Division
• To manage and direct the implementation of the trust’s HR policies and procedures within the directorate, and to develop effective recruitment and retention, training and staff development strategies.
• To develop and deliver initiatives which improve patient and staff wellbeing and support the delivery of the Trust’s EDI priorities.
• To be responsible for ensuring that systems are in place for all staff to receive an annual performance appraisal and to have relevant personal development plans.

Finance and Service Delivery

• To be responsible for ensuring that all staff in the division receive adequate and effective training and adhere to published policy and procedures.
• To be responsible for ensuring that all staff are compliant with mandatory training requirements.
• To work closely with HR to deliver the division’s workforce development agenda.
• To promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of this these skills within the divisional management team.
• To be responsible and accountable for the budget setting and financial performance (capital and revenue) of all areas of the division, including the planning and delivery of cost improvement, efficiency and service improvement initiatives.
• To manage effectively the division’s finances, including overseeing a £60 million budget. Ensuring that its staff comply with the trust’s standing financial instructions, that the division operates within its agreed budget and that resource utilisation is regularly reviewed and maintained at optimal levels of efficiency and effectiveness.
• To ensure compliance with financial procedures and standing financial instructions.
• To lead on the planning and delivery of the division’s capital programme, assessing risk and establishing priorities for equipment replacement.
• To lead and direct the planning and organisation of departmental service plans and to be responsible for the delivery of the annual divisional business plan.
• To ensure that all services are managed within financial balance, identifying training and development needs and working with budget holders to ensure that they are held accountable for delivery.
• To be responsible for ensuring, in collaboration with the performance, information and finance departments, that all relevant staff within the division have the information, support and analytical capability to be aware of their performance in relation to key objectives.
• To be responsible for the delivery of agreed levels of activity, monitoring variance from plan and taking corrective action as necessary.

Strategy and Service Improvement

• Work with the division’s clinical leaders to identify new opportunities for the individual services within the division, arising from changes in the external environment or internal innovation and potential threats and ways to respond to them.

Partnership Working

• Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans.
• Manage service improvement programmes within the division and contribute to the Trust-wide transformation and service improvement agendas.
• To actively manage relationships with host sites to include regular meetings to monitor contractual arrangements and any relevant KPIs and any host related risk issues.
• To maintain excellent relationships with the trust’s commissioners, NHS England and other local stakeholders, in order to ensure the trust maintains a positive image.
• To liaise with partners in health care to opportunities for partnership working, looking at levels of demand, patient access, clinical capacity and performance in order to make the best use of resources across the geographical area covered by the trust.
• Lead for corporate initiatives and transformation projects
• To act as a Senior Responsible Officer for corporate initiatives in areas such as equality, diversity and inclusion, staff welfare or the management of sickness absence.
• To act as a Senior Responsible Officer for transformation projects such as the redevelopment of a network site or upgrade of a clinical / IT system.

General

• To work collaboratively with other divisional managers, clinical leaders, executive directors, clinical, operational and corporate colleagues so that all corporate objectives are achieved.
• To participate in the on-call senior manager rota.
• To deputise for the Chief Operating Officer as required and appropriate.
• This job description is not an exhaustive list. It is also subject to change in light of service developments and in consultation between the post holder and the Chief Operating Officer.
• Performance objectives and the post holder’s personal development plan will be reviewed annually with the Chief Operating Officer, or more frequently as considered necessary.
• The post holder will take responsibility for his/her own personal and professional development and will be supported by the trust to achieve development opportunities as appropriate.

Person specification

Education And Qualifications

• Educated to degree level or equivalent knowledge
• Study towards or completed a Masters Level Management Qualification

Experience

• Experience of managing large budgets and the complexities of managing high numbers of staff across a variety of disciplines
• Managing complex change
• Ability to develop strategy for the Health Economy
• Performance Management methodology
• Extensive experience of management within an acute NHS environment

Desirable criteria

• Ability to chair high level meetings internally and across organisations Ability to work positively with director colleagues
• Leading multi-professional and cross organisational development

Knowledge

• Extensive experience of management within an acute NHS environment
• Understanding of the Health and Social care management environment and roles and responsibilities within it
• Knowledge and awareness of the wider local and national healthcare priorities, Clinical Governance, Workforce development

Skills/Abilities

• Ability to analyse highly complex information to support managerial decision making

Desirable criteria

• Ability to chair high level meetings internally and across organisations
• Ability to work positively with director colleagues

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Documents to download

• North Divisional Manager - JD and PS (PDF, 456.4KB)
• MEH Staff Benefits (PDF, 919.1KB)
• MEH Privacy Notice (PDF, 138.0KB)