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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people\'s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We\'re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we\'re united by one mission—delivering world‑class eye health, sustainably and at scale.
And we’re just getting started. Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity. This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
We are recruiting for three full‑time posts within the Single Point of Access Administration team:
- 1 Permanent FT position.
- 2 Fixed‑term FT positions (until March 2026).
Preferences for the permanent and/or fixed‑term position can be discussed during the interview process.
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Main Duties
- Ensure all new referrals are processed on eRS within 24 hours of receipt and forwarded to the relevant Trust depending on triage outcome.
- Manage and process requests for advice from community optometrists, ensuring queries are addressed promptly and referred to the appropriate clinical team for further action as needed.
- Process patient choice requests, including sending out Patient Choice Forms and actioning the results so appointments are scheduled in line with patient preferences and according to policy guidelines.
- Handle all booking processes for a designated region of London, undertaking booking/deferring of appointments in accordance with procedures.
- Monitor any inboxes/worklist to ensure that all patients are processed and booked appropriately, booked according to the Access Policy.
- Liaise with clinical staff regarding the booking of appointments for patients who need to be processed urgently.
Working for Our Organisation
- Salary including High‑Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
- And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description and Main Responsibilities
The post holder will be a member of the trust’s Single Point of Access team and will manage primary care referrals for North Central London and North East London, providing a professional, comprehensive and efficient service to outpatient clinics based in North Central London and North East London along with their associated satellite units.
Key responsibilities include:
- Managing GP referrals through the e‑Referral System.
- Promoting a positive image of the Trust’s outpatient services through excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- Ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record‑keeping.
- Ensuring adherence to the Trust’s Access Policy at all times.
- Working as part of a large administrative team and providing cross‑cover as and when required.
Person Specification
Education/Qualifications
- Essential: Educated to GCSE level (including English and Maths to GCSE A‑C), or equivalent qualifications.
- Desirable: Evidence of continuing education and development.
Experience
- Essential: Administrative experience.
- Desirable: Experience of working in a busy and demanding customer–facing role.
Knowledge
- Essential: Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
- Understanding of 18‑week Pathway.
Skills/Abilities
- Ability to work within a team in a multi‑disciplinary service, maintaining an excellent working relationship with staff at various levels.
- Excellent oral and written communication and interpersonal skills.
- Ability to work independently and take responsibility for day‑to‑day workload.
- Ability to work under pressure and to meet deadlines.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under‑represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
For reasonable adjustments before applying or an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Employer certification / accreditation badges are available for download.
Documents to download:
- Appointment Coordinator (PDF, 432.4KB)
- Staff Benefits (PDF, 865.7KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now for this exciting opportunity.
Additional Contacts
Name: Monique Shonde
Job title: Service Manager for Digital Clinical Services
Email: monique.shonde@nhs.net
Belita Marfo – Project Support Officer / Team Leader
Contact Detail:
Moorfields Eye Hospital, London, Fellowship Recruiting Team
