Fundraising and campaign assistant
Moorfields Eye Charity, 27 Provost Street, London,
N1 7NH
Tel: 0207 566 2565
Email: moorfields.eyecharity@nhs.net
moorfieldseyecharity.org.uk
Registered Charity No 1140679
moorfieldseyecharitylondon
moorfields_eye_charity
moorfields-eye-charity
Thank you for your interest in the work of Moorfields Eye Charity. We believe that people’s sight matters and wish to strengthen our committed and passionate staff team by appointing a fundraising and campaign assistant to join our fundraising and engagement team.
Moorfields Eye Charity is the main fundraising and grant making charity supporting Moorfields Eye Hospital NHS Foundation Trust and its academic partner UCL, in particular the UCL Institute of Ophthalmology — two world leading institutions. We invest in life changing eye health by funding innovative research, equipment, patient care and training, benefitting people in the UK and around the world.
This is a pivotal moment for the charity. We are preparing for the opening of the new Moorfields and UCL Centre for Eye Health in 2027 — a once in a century opportunity to transform how we innovate, collaborate and accelerate progress in eye health. Alongside this, we are evolving into a national funder for the first time, expanding our grant making reach and impact across the UK.
This is an exciting opportunity for the fundraising and campaign assistant to play a key role in the delivery of the charity’s supporter relations and engagement activities, as well as support our events and fundraising programme, and the delivery of our major fundraising and engagement campaign, The Future in Sight, which will not only boost our fundraising, but significantly increase engagement and acquisition of new contacts who we hope to develop into long-term supporters.
We both joined Moorfields Eye Charity because we are passionate about eye health and wanted to support the pioneering work of the world-leading partnership between Moorfields and UCL. It is an exciting time of transformation as we play a pivotal role in creating our new centre for eye health, embed a culture of philanthropy across the Moorfields family, increase our fundraising and grant making, deliver our ambitious strategy and make a real difference to people with sight loss.
We hope you are as excited as we are by the opportunity to play a key role in our journey and thank you for your interest in joining the team.
We look forward to hearing from you.
Robert Dufton
Chief executive
Rachel Jones
Deputy chief executive
Key information
Hours: Full time 37.5 FTE
Contract type: Fixed term (12 months)
Salary: £28,860 to £29,594
Annual leave entitlement:
27 days plus bank holidays, increasing after 5 years and 10 years service
Reports to:
Supporter relations and engagement officer
Probation period:
3 months
Notice period: 2 months
Place of work:
Provost Street N1, with flexibility to work part of the week from home (agreed for each post individually, depending on the nature of the role)
About the role
Impact report, 2026
The fundraising and campaign assistant will play an important role in supporting the delivery of Moorfields Eye Charity's fundraising, supporter engagement, and events programmes. Approximately 80% of the role will focus on supporter relations, fundraising and events activity, helping to deliver an excellent experience for donors, supporters, and fundraisers across the charity's portfolio.
The remaining 20% of the role will provide dedicated support to Future in Sight, the charity's fundraising and engagement campaign. Working closely with colleagues across fundraising, data and finance, you will support campaign administration, supporter journeys, reporting, social media engagement and compliance activities.
This is an excellent opportunity for someone looking to build experience across fundraising operations, supporter stewardship, campaign delivery, data management and digital fundraising within a growing charity.
£20.8 million income raised
1,703 Eye to Eye participants
£58.9 million committed in awards
Supporter relations and engagement programme
- Support delivery of the charity's supporter engagement and stewardship programme for our mass fundraising supporters and donors.
- Welcome, thank and steward supporters through a range of communication channels.
- Draft and edit supporter communications including letters, emails, reports, website content, social media posts and marketing publications and materials.
- Act as a first point of contact for phone enquiries and responsible for managing the charity’s email account.
- Responsible for opening the post with members of the finance and resources team.
- Maintain accurate supporter records on the charity CRM, including recording interactions, updating contact details and generating reports.
- Support the distribution and maintenance of fundraising and awareness materials across Moorfields network sites.
- Support the supporter relations and engagement team to proactively manage charity activities in the charity hub situated in City Road, ensuring that there is a programme of engagement with patients, staff and visitors to Moorfields Eye Hospital.
Fundraising and events programme
- Working with the fundraising officer in providing support for fundraisers and event participants including bespoke events and community fundraisers.
- Assist with event planning, administration and supporter stewardship.
- Monitor fundraising activity against agreed targets and provide performance updates, making recommendations for the future.
- Prepare fundraising communications and marketing and campaign materials.
- Manage the import and export of fundraising data and produce reports from the charity CRM.
Future in Sight Campaign Support (approximately 20%)
- Run routine downloads and uploads of supporter data between the website, CRM and Mailchimp.
- Add new Future in Sight supporters to the automated welcome and stewardship journey.
- Support the individual giving team, information & data analyst and finance officer with campaignrelated data processing and administration.
- Undertake data checks, cleansing activities, unsubscribe processing and data reconciliation.Liaise with external campaign agencies regarding supporter data requirements and queries.
- Support campaign evaluation and reporting by gathering and analysing information from Mailchimp, social media channels, website analytics and CRM reports.
- Assist with producing campaign performance reports and insight summaries.
- Support the monitoring and response to supporter comments and enquiries on Future in Sight social media channels.
- Conduct Know Your Customer (KYC) checks for new regular giving supporters.
- Participate in mystery shopping exercises relating to dialogue fundraising activity.
- Undertake additional charity hub shifts to support promotion and awareness of Future in Sight.
- Ensure all campaign activity complies with GDPR, Fundraising Regulator guidance and charity policies.
Other duties
- Any other duties as may be requested from time to time by your line manager.
- Occasional evening and weekend work as required.
- Ensure that you treat everyone with dignity and respect and adhere to, and champion, the charity’s EDI policy and values.
- As a member of the charity team, conduct your work and yourself to a high standard of professionalism and timeliness, being responsible and polite with all stakeholders. Be collaborative and supportive of colleagues as we work together to deliver the charity’s strategy and maximise our impact.
A role description reflects the current position and may change emphasis or detail in light of subsequent developments as the charity is a fast-paced environment. Duties may change from time to time, in consultation with the post holder.
The person
Every role at Moorfields Eye Charity helps ensure our success and there are certain skills necessary to support this.
We’re looking for someone who has the following experience or demonstrable transferable skills:
Experience and knowledge
- Understanding or experience of working in a charity or marketing/membership organisation.
- Delivering excellent levels of supporter or customer care.
- Working to deadlines and prioritising work
- Experience of handling data imports, exports and data quality processes.
- Experience of using email marketing systems such as Mailchimp or similar.
- Experience of producing reports and analysing campaign performance data.
- Experience of providing customer service or supporter care across digital channels.
Skills
- Strong organisational and administrative skills.
- Excellent accuracy and attention to detail when handling supporter data.
- Ability to analyse information and identify trends and insights.
- Confident use of CRM systems, Excel and digital communication platforms.
- Strong written communication skills across supporter, fundraising and digital channels.
- Ability to manage competing priorities across fundraising and campaign activities.
Personal qualities
- Positive and proactive approach to work.
- Supporter-focused and committed to delivering an excellent experience.
- Well organised with excellent attention to detail.
- Target driven and able to work to tight and competing deadlines.Ability to work successfully as part of a team and under guidance or own initiative.
- Flexibility and adaptable in a fast-paced environment.
- Interest in Moorfields’ core activities and commitment to the organisation.
The following criteria would be desirable :
- An interest in raising funds and supporting the health sector
- Understanding the charity sector and its regulation
- Educated to ‘A’ level or equivalent.
Professional development
We’re committed to your continued learning and development. All our team have personal learning and development plans in place that are reviewed, discussed and developed on a regular basis throughout the year. As a charity, we ensure that the time, resources and assistance are set aside to support you and maximise your potential and growth.
#J-18808-Ljbffr
