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- Tasks: Transform payroll and HR services using Zendesk to enhance customer experience.
- Company: Join Moorepay, a friendly team within the Zellis Group, focused on innovation.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and birthday off!
- Why this job: Be a key player in modernising operations and driving cultural change.
- Qualifications: Zendesk certification and experience in designing solutions required.
- Other info: Work in a supportive environment with great career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the role Moorepay’s operational teams are embarking on a transformation journey to modernise and improve how payroll and HR services are delivered to our clients. This role Lead will play a pivotal role in this journey by ensuring the operations teams can provide our customers a fantastic service by leveraging our Zendesk Instance. They will interface with key SMEs for all teams that use Zendesk within our operations including but not limited to HR Software, Client Experience, Payroll Operations & HR Services. The individual will also need to drive cultural change towards a more structured way of managing customer issues and be able to articulate consistently and confidently what best practice looks like and illustrate the benefits of its adoption. This is a full time, permanent role working on a hybrid basis with 3 days per week in either our Swinton or Birmingham office. Responsibilities * Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with operations strategy and maximise reuse opportunities. * Ability to set up and maintain triggers, automations, views and dynamic forms. * Support, implement and/or optimize the following channels – Messaging, email, automations, omnichannel and analytics. * Support internal users with general queries and support requests. * Train out new and existing processes for Zendesk to wider business. * Support new process and feature deployments and internal testing processes. * Define and build technical project requirements in collaboration with our various teams and stakeholders across the business. * Create and update Technical Documents when necessary. * Contribute to and help develop the Zendesk roadmap and business use of Zendesk tools acting as a key SME. * Identify opportunities to improve the application / streamline activities wherever required and promote / drive innovation in the platform’s technologies, processes, and tools. * Support the communication and delivery of requirements with relevant stakeholders to develop and influence solution direction as appropriate. * Resolve complex problems or transactions, where expertise is required. * Prioritize and manage many open support Incidents and Change tickets at one time. * Support the roll-out of new apps/features. * Test and evaluate new features/applications. * Ensuring change management within Zendesk is adhered to. * Work with business leads to generate dashboards as required. Skills & experience * Strong understanding of system integrations such as API usage and data management. * Zendesk certification. * Experience in designing and implementing solutions within Zendesk is required. * Able to work under pressure and demonstrate initiative, enthusiasm, and a rapid learning capability. * Ability to understand business processes and assist in translating business requirements into application functionality. * Project and Change management experience. * Having worked in the payroll/HR industry or a related industry would be advantageous but not essential. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: * A career packed with opportunity, in a stable and growing company. * A comprehensive programme of learning and development. * Competitive base salary. * 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! * Private medical insurance, life assurance 4x salary and enhanced pension with up to 8.5% employer contributions. * A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure
Zendesk Specialist employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moorepay on LinkedIn. Ask them about their experiences and any tips they might have for landing the Zendesk Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to Zendesk and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your problem-solving skills and experience effectively.
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've optimised processes in previous roles. Moorepay is looking for someone who can drive innovation, so share specific examples of how you've made a difference in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Moorepay team. Good luck!
We think you need these skills to ace Zendesk Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Zendesk Specialist role. Highlight your experience with Zendesk and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex issues in the past. This role is all about resolving customer problems, so let us know how you’ve done it before!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and directness in communication!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Moorepay
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all things Zendesk. Familiarise yourself with its features, especially around automations, triggers, and reporting. Being able to discuss specific examples of how you've used these tools in past roles will show your expertise and confidence.
✨Understand the Business Needs
Before the interview, take some time to research Moorepay and its operations. Understand their payroll and HR services and think about how your skills can help improve their customer service. This will allow you to tailor your answers to demonstrate how you can add value.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss complex problems you've solved in previous roles, particularly those related to customer service or system integrations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your critical thinking abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face with Zendesk, or how they envision the role evolving. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
