At a Glance
- Tasks: Provide expert 2nd line support for our HRIS platform and resolve technical issues.
- Company: Join a dynamic team in a growing HR tech company focused on customer experience.
- Benefits: Hybrid work model, valuable experience, and opportunities for personal growth.
- Other info: Be part of a supportive team that values your contributions and fosters development.
- Why this job: Make a real impact while collaborating with diverse teams and solving complex problems.
- Qualifications: Strong problem-solving skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
About the role As a Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience.
This is a 2nd line technical support role for someone who loves getting to the bottom of a problem.
You’ll be the expert our customers and colleagues turn to when something isn’t working in our HR information systems – investigating, diagnosing and resolving issues across the product suite.
You won’t do it alone.
We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers.
You’ll sit at the heart of that pod, owning issues end to end and taking real pride in how quickly and clearly customers get the answers they need.
Responsiveness and resolution times matter here – and so does looking after the people behind every ticket.
You’ll collaborate closely with Product, Development and Infrastructure teams, while building deep product expertise and supporting customers and colleagues with best‑practice guidance.
- This is a hybrid role based 3 days a week in our Swinton office Why apply
- Team: Be part of a collaborative, customer focused team where you can make a real impact
Growth: Build valuable experience in a growing HR tech space with exposure to modern platforms
Impact: Gain variety and development opportunities across support, projects and technical delivery What you’ll be doing
- Investigating and resolving technical issues across our HRIS platform, within agreed SLAs.
- Owning cases from first contact to resolution, keeping customers updated every step of the way.
- Working shoulder to shoulder with your pod – Customer Support and Service Delivery – to deliver a seamless experience.
- Digging into root causes and feeding back so the same issues don’t come round again.
- Partnering with Product Development and IT Infrastructure on the trickier, more complex problems.
- Sharing your knowledge – coaching colleagues and customers, and championing improvements that make life easier for everyone.
Skills
Technical Support Consultant employer: moorepay
As a Cloud Infrastructure Lead, you will join a forward-thinking company that prioritises innovation and operational excellence in a collaborative work environment. With a strong focus on employee growth, we offer opportunities for continuous learning and development, ensuring that our team members are equipped to tackle the challenges of an AI-driven, cloud-native platform. Located in a vibrant tech hub, we foster a culture of creativity and teamwork, making us an exceptional employer for those seeking meaningful and rewarding careers.
