At a Glance
- Tasks: Provide expert 2nd line support for our HRIS platform and resolve technical issues.
- Company: Join a collaborative team focused on delivering exceptional customer experiences.
- Benefits: Gain valuable experience in HR tech with opportunities for growth and development.
- Other info: Work in dynamic pods with multi-disciplinary teams for a supportive environment.
- Why this job: Make a real impact by helping customers and colleagues solve problems effectively.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 40000 - 45000 £ per year.
About the role As a Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience.
This is a 2nd line technical support role for someone who loves getting to the bottom of a problem.
You’ll be the expert our customers and colleagues turn to when something isn’t working in our HR information systems – investigating, diagnosing and resolving issues across the product suite.
You won’t do it alone.
We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers.
You’ll sit at the heart of that pod, owning issues end to end and taking real pride in how quickly and clearly customers get the answers they need.
Responsiveness and resolution times matter here – and so does looking after the people behind every ticket.
You’ll collaborate closely with Product, Development and Infrastructure teams, while building deep product expertise and supporting customers and colleagues with best-practice guidance.
- Why apply
- Team: Be part of a collaborative, customer focused team where you can make a real impact
Growth: Build valuable experience in a growing HR tech space with exposure to modern platforms
Impact
