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- Tasks: Support payroll processes and ensure client satisfaction in a dynamic team environment.
- Company: Join Moorepay, part of the Zellis Group, with over 500 friendly professionals.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and flexible benefits.
- Why this job: Great training, supportive management, and a clear path for career progression await you.
- Qualifications: Previous payroll experience at Advisor level; CIPP or equivalent is a plus.
- Other info: Hybrid work model with three days in the office; focus on mental health and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Payroll Advisor for Moorepay you\’ll be responsible for providing payroll support. Youll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
- Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
- Previous experience working in Payroll, at an Advisor or Senior Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if youjoin our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Senior Payroll Advisor in Manchester employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Payroll Advisor in Manchester
✨Tip Number 1
Familiarize yourself with Moorepay's services and values. Understanding their approach to payroll and client relationships will help you align your answers during the interview with what they prioritize.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to manage payroll processes efficiently and your success in building positive client relationships. This will demonstrate your fit for the role.
✨Tip Number 3
Highlight your coaching and mentoring skills during discussions. Since the role involves guiding Payroll Assistants and Advisors, showing your experience in developing others can set you apart.
✨Tip Number 4
Stay updated on current payroll legislation and compliance. Being knowledgeable about recent changes will not only impress your interviewers but also show your commitment to the field.
We think you need these skills to ace Senior Payroll Advisor in Manchester
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Payroll Advisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in payroll, particularly at an Advisor or Senior Advisor level. Mention any relevant qualifications like CIPP and how they relate to the role.
Showcase Communication Skills: Since the role involves client interaction, highlight your excellent interpersonal and communication skills. Provide examples of how you've built positive customer relationships in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of Moorepay's culture and values. Mention your eagerness to learn and develop, and how you can contribute to a great client experience.
How to prepare for a job interview at Moorepay
✨Showcase Your Payroll Expertise
Make sure to highlight your previous experience in payroll, especially at an Advisor or Senior Advisor level. Be prepared to discuss specific scenarios where you successfully managed client payrolls and resolved issues.
✨Demonstrate Communication Skills
Since the role involves answering client queries and liaising with internal stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you built positive customer relationships.
✨Emphasize Team Collaboration
This position requires working within a multi-skilled team environment. Share examples of how you've collaborated with others, coached peers, or contributed to team success in previous roles.
✨Stay Updated on Compliance
Familiarize yourself with current statutory and legislative compliance related to payroll. Be ready to discuss how you keep abreast of changes and how this knowledge has impacted your work in the past.
