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- Tasks: Provide payroll support and ensure excellent client service in a dynamic team.
- Company: Join Moorepay, part of the Zellis Group, known for its supportive culture.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and more.
- Why this job: Kickstart your payroll career with great training and clear progression opportunities.
- Qualifications: Experience in payroll and strong communication skills are essential.
- Other info: Be part of a friendly team focused on mental health and work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Payroll Advisor for Moorepay you\’ll be responsible for providing payroll support. Youll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
- Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
- Previous experience working in Payroll, at an Advisor or Senior Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if youjoin our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Senior Payroll Advisor in Manchester employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Payroll Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the hunt for a Senior Payroll Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your payroll knowledge and client relationship skills. Think about real-life examples where you've excelled in these areas, as they'll help you stand out during the interview process.
✨Tip Number 3
Don’t forget to showcase your coaching and mentoring abilities! Highlight how you've helped others grow in their roles, as this aligns perfectly with what Moorepay is looking for in a Senior Payroll Advisor.
✨Tip Number 4
Apply through our website for the best chance of landing that dream job! We love seeing applications directly from candidates who are genuinely interested in joining our fantastic team at Moorepay.
We think you need these skills to ace Senior Payroll Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Payroll Advisor role. Highlight your relevant experience in payroll and any qualifications like CIPP that you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can contribute to our team at Moorepay. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since you'll be communicating with clients regularly, it's important to demonstrate your excellent interpersonal skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in building positive customer relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Moorepay
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Familiarise yourself with the latest statutory and legislative compliance, as well as any specific payroll systems mentioned in the job description. This will show that you're not just a candidate, but a potential expert who can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent interpersonal and communication skills. Think of examples where you've successfully resolved client queries or built positive relationships. This will help you stand out as someone who can deliver a first-class service.
✨Team Player Vibes
This position requires working closely with a multi-skilled team, so highlight your experience in collaborative environments. Share stories about how you've coached or mentored others, and how you’ve contributed to team success. It’s all about showing that you can thrive in a team setting while also taking ownership of your responsibilities.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the training programmes, opportunities for progression, or how the team collaborates with other departments. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
