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For Companies At a Glance
- Tasks: Provide top-notch payroll support and ensure client satisfaction in a dynamic team.
- Company: Join Moorepay, part of the Zellis Group, known for its friendly culture.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and more.
- Why this job: Advance your payroll career with great training and a clear progression path.
- Qualifications: Experience in payroll and strong communication skills are essential.
- Other info: Be part of a supportive team focused on mental health and work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Please ensure you read the below overview and requirements for this employment opportunity completely.
As a Senior Payroll Advisor for Moorepay you\’ll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
If you\’re looking to continue a successful career in payroll, where you\’ll be provided with great training, supportive management, and a strong progression path we\’d love to hear from you.
This is a full time, permanent role working 3 days per week in our Swinton office (Tuesday, Wednesday and Thursday).
Key responsibilities include:
* Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
* Owning and taking responsibility for the client journey, always ensuring service excellence.
* Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
* Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
* Using the CRM to record details of all client interactions.
* Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
* Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
* Conducting account client reviews.
* Raising system bugs and improvement ideas with technical support.
* Knowledge sharing with peers to create a team of payroll experts.
* Coach and mentor Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts.
* Working closely with payroll processors (based in Kochi, India).
* Sharing ideas to help improve processes.
* Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
* Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & experience
* Previous experience working in Payroll, at an Advisor or Senior Advisor level.
* CIPP or equivalent qualifications are desirable.
* Excellent ability in building positive customer relationships.
* Excellent interpersonal and communication skills.
* Moorepay HR expertise or alternate platforms (desirable).
* Experience of operating within an outsourcing service provider (desirable).
* Eager to learn and develop.
* Great coaching and mentoring skills.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
* A career packed with opportunity, in a stable and growing company.
* A comprehensive programme of learning and development.
* Competitive base salary.
* 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
* Private medical insurance, life assurance 4x salary.
* Enhanced pension with up to 8.5% employer contributions.
* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure
Senior Payroll Advisor employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Payroll Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common payroll scenarios and questions. Think about how you would handle client queries or improve processes, as these are key in the role of a Senior Payroll Advisor.
✨Tip Number 3
Show off your skills! If you have experience with Moorepay or similar systems, be sure to highlight that in conversations. Demonstrating your knowledge can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Senior Payroll Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Payroll Advisor role. Highlight your relevant experience in payroll and any qualifications like CIPP that you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since you'll be communicating with clients, it's essential to demonstrate your excellent interpersonal skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in building positive customer relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Moorepay
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Familiarise yourself with the latest statutory and legislative compliance, as well as any specific systems like Moorepay. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice how you articulate your thoughts. Prepare examples of how you've successfully handled client queries in the past. This will demonstrate your ability to build positive relationships and provide excellent service.
✨Team Player Vibes
This position requires working closely with a multi-skilled team. Be ready to share experiences where you've collaborated effectively with others. Highlight your coaching and mentoring skills, as they’re looking for someone who can help develop junior staff.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture and the team dynamics at Moorepay. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
