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- Tasks: Support customers with application queries and improve product functionality.
- Company: Join Moorepay, a key player in HR and Payroll services across the UK and Ireland.
- Benefits: Be part of an ambitious growth plan with opportunities for career development.
- Why this job: Work in a fast-paced, customer-centric environment that values your input and expertise.
- Qualifications: Experience in customer support and a passion for helping others is essential.
- Other info: Collaborate with a dynamic team and make a real impact on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Moorepay, part of the Zellis Group, service businesses in HR and Payroll, across the UK and Republic of Ireland. Thousands of organisations rely on our products and services to make sure their HR and Payroll needs are met. With new investors, an ambitious growth plan, this is an exciting time to join the Moorepay team, to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people focused, fast-paced and data-driven role, then we want to hear from you! In this role you will report to the Customer Support Manager, providing support to customers with application related queries and issues. You will be communicating with customers, helping them use Moorepay products. You will help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. In this role your key responsibilities will be: Working in a team alongside other Customer Support Advisors to ensure customer’s payrolls are managed timely, accurately, and securely. To own, take responsibility and be accountable for the customer journey, always ensuring service excellence. Answering customer queries about the Moorepay systems via Zendesk and telephone within service level agreements, striving for customer advocacy and first contact resolu…
Senior Customer Support Advisor employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Advisor
✨Tip Number 1
Familiarize yourself with Moorepay's products and services. Understanding the specifics of what we offer will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Be ready to share examples of how you've successfully handled customer queries and resolved issues efficiently.
✨Tip Number 3
Prepare to discuss your experience with data-driven decision-making. Highlight any instances where you've used data to improve customer support processes or enhance customer satisfaction.
✨Tip Number 4
Showcase your teamwork abilities. Since you'll be working closely with other Customer Support Advisors, be ready to talk about how you collaborate effectively and contribute to a positive team dynamic.
We think you need these skills to ace Senior Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Customer Support Advisor position at Moorepay. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or HR and Payroll services. Use specific examples that demonstrate your ability to manage customer queries and deliver excellent service.
Showcase Your Skills: Mention your communication skills, problem-solving abilities, and familiarity with tools like Zendesk. Highlight how these skills will help you excel in a fast-paced, data-driven environment.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for joining Moorepay. Explain why you are excited about the opportunity to contribute to their customer support team.
How to prepare for a job interview at Moorepay
✨Understand Moorepay's Products
Familiarize yourself with Moorepay's HR and Payroll solutions. Knowing the ins and outs of their products will help you answer questions confidently and demonstrate your commitment to providing excellent customer support.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you prioritized customer needs and delivered exceptional service. Highlighting your ability to advocate for customers will resonate well with the interviewers.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle specific customer queries or issues, focusing on your thought process and the steps you would take.
✨Demonstrate Team Collaboration Skills
Since you'll be working closely with other Customer Support Advisors, emphasize your teamwork abilities. Share instances where you successfully collaborated with colleagues to enhance service delivery and improve customer satisfaction.
