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- Tasks: Support Key Accounts and Customer Success teams with daily operations and client management.
- Company: Join Moorepay, part of the Zellis Group, a friendly team of over 500 professionals.
- Benefits: Enjoy flexible working, competitive salary, 25 days leave, private medical insurance, and more!
- Why this job: Be part of a supportive culture focused on mental health, work/life balance, and inclusivity.
- Qualifications: Strong communication, problem-solving skills, and experience with CRM and Excel required.
- Other info: Work in a stable, growing company with a commitment to learning and development.
The predicted salary is between 30000 - 42000 £ per year.
About the role: As Moorepay's Sales Support, you will provide hands-on support to the Key Accounts and Customer Success team. Reporting into the Head of Sales and Customer Success, key stakeholders include all members of the Sales Leadership Team, product development team and the security information team. This is a full-time role working 3 days in our Swinton office.
Key Accountabilities:
- Working through complaints and deciding the relevant owner/department, ensuring they own this cradle to grave.
- Ensure that clients are frequently updated, and their expectations managed accordingly.
- Progress & chase internally on technical questions and queries around compliance.
- Attend account review meetings to ensure that we capture a full summary of the actions and agreed next steps and circulate to relevant parties.
- Have processes in place to reduce hard & soft stops and subsequently ensure that these are dealt with in a timely manner and work through resolutions.
- Ensure that billing queries sit with the relevant department and are escalated when appropriate.
- Ensure clients who have queries and are raising to KA team due to no-response are chased internally and a satisfactory response delivered.
- Work with our operational teams to ensure feedback for all departments is logged in Sugar.
- Manage Account Management opportunities for improvement and cases within CRM.
- Find and report root cause issues.
- Maintain Key Accounts clients AT RISK with weekly updated RAG status, provide this data for the retention meeting.
- Maintain other performance spreadsheets month on month quarter on quarter.
Stakeholder Management:
- Work with the Head of Sales to maintain effective governance structures and processes to support ethical sales and sales in line with the Moorepay Sales methodology.
- Provide timely and accurate business reporting including metrics, scorecard, risk analysis.
- Building positive relationships with customers and colleagues.
Skills & experience:
- Excellent written and verbal communication skills.
- Strong skills in using Excel.
- Creative and innovative thinking.
- Problem-solving skills.
- Commercial thinking, teamwork skills and a great attention to detail.
- A good understanding of sales metrics and reporting and the ability to build reports in Excel from scratch.
- Excellent customer service skills that is demonstrable at all levels of an organisation.
- Strong conflict resolution skills to ensure delivery of client-focused solutions.
- A strong understanding of sales and marketing software including CRM (e.g. Salesforce or Sugar) and MS Office.
- Demonstrated ability to excel in a cross-functional working environment.
Benefits & culture:
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Sales Coordinator in Manchester employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator in Manchester
✨Tip Number 1
Familiarise yourself with the sales metrics and reporting tools mentioned in the job description, especially Excel and CRM software like Salesforce or Sugar. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Research Moorepay's company culture and values, particularly their focus on mental health support and work/life balance. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships and resolved conflicts in previous roles. Highlighting your customer service skills and ability to work cross-functionally will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Moorepay on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to mention during your interview, showing your genuine interest in the company.
We think you need these skills to ace Sales Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Coordinator role. Emphasise your communication skills, problem-solving abilities, and any experience with CRM software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background fits the key accountabilities listed in the job description.
Highlight Relevant Skills: In your application, focus on your strong Excel skills, customer service experience, and ability to manage stakeholder relationships. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Sales Coordinator position.
How to prepare for a job interview at Moorepay
✨Showcase Your Communication Skills
As a Sales Coordinator, excellent written and verbal communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and effectively during the interview. Consider sharing examples of how you've successfully communicated with clients or colleagues in the past.
✨Familiarise Yourself with Sales Metrics
Understanding sales metrics and reporting is crucial for this role. Brush up on common sales KPIs and be ready to discuss how you would use Excel to build reports from scratch. This will show your potential employer that you have the analytical skills needed for the job.
✨Prepare for Conflict Resolution Scenarios
Given the nature of the role, you'll likely face situations requiring conflict resolution. Think of specific examples where you've successfully resolved conflicts or complaints in a professional setting. This will highlight your problem-solving skills and customer service orientation.
✨Demonstrate Teamwork and Cross-Functional Collaboration
The role involves working closely with various teams, so it's important to showcase your teamwork abilities. Prepare to discuss experiences where you've collaborated with different departments to achieve a common goal, emphasising your adaptability and interpersonal skills.
