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For Companies At a Glance
- Tasks: Support payroll and HR functionalities, troubleshoot issues, and enhance user experiences.
- Company: Join Moorepay, part of the Zellis Group, with over 500 friendly professionals.
- Benefits: Enjoy remote work options, 25 days annual leave, private medical insurance, and enhanced pension contributions.
- Why this job: Be part of a supportive culture focused on mental health, work/life balance, and inclusion.
- Qualifications: Previous payroll experience is essential; HR knowledge and technical skills are advantageous.
- Other info: Work 3 days in the office and 2 days from home, with opportunities for learning and development.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Are you experienced in payroll and looking to transition into a technical application support role? Join our dynamic 2nd line support team as a Technical Support Consultant. You'll assist internal teams and customers, ensuring smooth payroll and HR functionalities, troubleshooting issues, and enhancing user experiences. This role will be working 3 days per week in either our Swinton or Birmingham office with 2 days from home.
Purpose:
- Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India.
- Investigate and resolve issues with Moorepay products, which includes Payroll and HR.
- Communicate with customers about issues and provide a resolution.
- Collaborate with Product, Development and IT Infrastructure teams to resolve problems.
Technical Application Support:
- Resolve technical issues for internal and external customers in line with SLAs.
- Identify the root cause to prevent similar issues in the future.
- Ensure system effectiveness and compliance with current legislation.
- Recommend improvements to the applications to enhance the customer experience or business efficiency.
- Train and advise team members and customers by sharing technical expertise.
System Administration:
- Monitor system queues to maintain product performance.
- Respond to and resolve system error messages.
Customer Service / Continuous Improvement:
- Develop and maintain good relationships with stakeholders.
- Champion customer feedback by identifying and raising product bugs and feature requests.
- Provide best practice advice on Moorepay systems and processes.
User Acceptance Testing:
- Act as a Subject Matter Expert and attend walkthroughs of Technical Specifications.
- Help test system changes, such as new product features or UK and ROI payroll legislation.
Skills & experience:
- Previous payroll experience/knowledge is essential.
- HR experience is advantageous.
- Good technical knowledge of Payroll and/or HR systems is advantageous.
- Flexible approach to working and problem-solving.
- Decision-making skills without guidance and customer focused.
- PC literacy – Word, Excel, PowerPoint, Outlook, OneDrive, etc.
- Excellent communication skills.
- Ability to build effective working relationships.
Benefits & culture:
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance, life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Payroll Support Consultant employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Consultant
✨Tip Number 1
Familiarise yourself with Moorepay's products and services. Understanding their payroll and HR systems will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since this role involves resolving technical issues, being able to discuss your problem-solving approach and any relevant experiences will set you apart.
✨Tip Number 3
Network with current or former employees of Moorepay. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience in customer service. This role requires excellent communication skills and the ability to build relationships, so have examples ready that showcase your strengths in these areas.
We think you need these skills to ace Payroll Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your payroll experience and any relevant technical skills. Emphasise your problem-solving abilities and customer service experience, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in transitioning to a technical application support role. Mention specific experiences that demonstrate your ability to troubleshoot issues and enhance user experiences.
Showcase Relevant Skills: Highlight your proficiency in payroll and HR systems, as well as your technical knowledge. Include examples of how you've successfully resolved issues or improved processes in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with payroll systems and your approach to customer service. Be ready to discuss how you would handle specific technical challenges related to the role.
How to prepare for a job interview at Moorepay
✨Showcase Your Payroll Knowledge
Make sure to highlight your previous payroll experience and any relevant knowledge you have about payroll systems. Be prepared to discuss specific scenarios where you've successfully resolved payroll issues or improved processes.
✨Demonstrate Technical Proficiency
Since the role involves technical application support, be ready to talk about your technical skills related to payroll and HR systems. Mention any software you’ve used and how you’ve tackled technical challenges in the past.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare examples of how you've communicated complex information to customers or team members, and how you’ve built relationships with stakeholders to enhance collaboration.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific troubleshooting scenarios. Think through your problem-solving approach and be ready to explain how you identify root causes and implement solutions effectively.
