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- Tasks: Support clients with payroll tasks and ensure efficient, accurate payroll processing.
- Company: Join a friendly team at Moorepay, part of the Zellis Group.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and flexible benefits.
- Why this job: Make a real impact by enhancing client experiences and improving payroll processes.
- Qualifications: CIPP qualified or relevant experience, strong communication skills, and customer relationship building.
- Other info: Enjoy a supportive culture focused on mental health and work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
- Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
- Building close working relationships with both the clients and the team.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Helping clients understand how best to use their Moorepay Software to support their business needs.
- Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
- Managing customers to control quality and format of client input and reduce delays in processing.
- Reviewing client processes to identify inefficiencies and suggest improvements.
- Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment.
- Meeting departmental and service delivery KPIs and quality standards for the team.
- Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
- Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly.
- Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place.
- Raising system bugs and improvement ideas with technical support.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Keeping up-to-date with payroll trends, product enhancements, industry developments and HR legislation.
- CIPP qualified (or equivalent), or relevant experience working at that level.
- Proven ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourced payroll service provider (desirable).
- Experience in managing large transition projects (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if youjoin our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Payroll Manager in Manchester employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry, attend local meetups, or join relevant online groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common payroll-related questions and scenarios. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've improved payroll processes or resolved client issues. This will demonstrate your value and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Moorepay.
We think you need these skills to ace Payroll Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Manager role. Highlight your relevant experience and skills that match the job description, especially your expertise in payroll systems and client management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built positive customer relationships and improved processes in previous jobs.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Moorepay
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially around Moorepay systems. Be ready to discuss how you've handled payroll tasks in the past and any specific challenges you've overcome. This will show that you're not just familiar with the basics but can also bring valuable expertise to the team.
✨Show Off Your People Skills
Since this role involves building strong relationships with clients, be prepared to share examples of how you've successfully managed client interactions before. Highlight your communication skills and how you’ve resolved issues to ensure a great client experience. This will demonstrate that you’re a people person who can handle queries effectively.
✨Be Ready for Problem-Solving
Think of a few scenarios where you've identified inefficiencies or improved processes in previous roles. Be ready to discuss these during the interview, as it shows your proactive approach to service delivery and your ability to think critically about payroll operations.
✨Ask Smart Questions
Prepare some insightful questions about the company culture, team dynamics, and how they measure success in the Payroll Manager role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
