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- Tasks: Support clients with payroll tasks and ensure efficient, accurate payroll processing.
- Company: Join a friendly team at Moorepay, part of the Zellis Group.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and more.
- Why this job: Make a real impact by enhancing client experiences and improving payroll processes.
- Qualifications: CIPP qualified or relevant experience, strong communication skills, and a passion for learning.
- Other info: Great culture focused on mental health, work/life balance, and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Key responsibilities include:
- Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Helping clients understand how best to use their Moorepay Software to support their business needs.
- Managing customers to control quality and format of client input and reduce delays in processing.
- Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment.
- Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
- Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys.
- Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly.
- Conducting client accountreviews.
- Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place.
Skills & Experience;
- Demonstrable experience leading a Payroll team.
- CIPP qualified (or equivalent), or relevant experience working at that level.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourced payroll service provider (desirable).
- Experience in managing large transition projects (desirable).
- A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. Youll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and its positive potential and a desire to learn more.
Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if youjoin our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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Payroll Manager employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the hunt for a Payroll Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your payroll knowledge and the specific systems mentioned in the job description, like Moorepay. Show us that you’re not just a candidate, but a subject matter expert ready to tackle any question thrown your way!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Apply through our website for the best chance of landing that Payroll Manager gig! We love seeing applications come directly from motivated candidates who are eager to join our fantastic team at Moorepay.
We think you need these skills to ace Payroll Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Manager role. Highlight your relevant experience, especially in payroll management and client relationships. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention any specific experiences that relate to the job description.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past interactions, we want to see that you can connect with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Moorepay
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially around Moorepay systems and any relevant legislation. Being able to discuss specific payroll processes and how you've handled them in the past will show that you're not just familiar with the basics but are a true expert.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Think about times when you resolved issues or improved client satisfaction. This will demonstrate your ability to manage client expectations and deliver excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to payroll management. Practice responding to scenarios where you might need to troubleshoot a payroll issue or improve a client's experience. This will help you think on your feet during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Payroll Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
