Payroll Manager

Working within the Payroll Manager Service team, you'll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You'll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You'll be focused on service delivery and providing a great client experience.
Key responsibilities include:

• Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
• Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
• Helping clients understand how best to use their Moorepay Software to support their business needs.
• Managing customers to control quality and format of client input and reduce delays in processing.
• Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment.
• Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
• Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys.
• Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly.
• Conducting client accountreviews.
• Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place.

Skills & Experience;

• Demonstrable experience leading a Payroll team.
• CIPP qualified (or equivalent), or relevant experience working at that level.
• Moorepay HR expertise or alternate platforms (desirable).
• Experience of operating within an outsourced payroll service provider (desirable).
• Experience in managing large transition projects (desirable).
• A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. Youll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and its positive potential and a desire to learn more.

Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Heres what youll gain if youjoin our team:

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• Competitive base salary.
• 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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