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For Companies At a Glance
- Tasks: Support clients with payroll tasks and ensure efficient, accurate payroll processing.
- Company: Join a friendly team at Moorepay, part of the Zellis Group.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a great work-life balance.
- Why this job: Make a real impact by helping clients navigate their payroll needs.
- Qualifications: CIPP qualified or relevant experience, with strong communication skills.
- Other info: Dynamic environment with opportunities for learning and career growth.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Working within the Payroll Manager Service team, you\’ll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You\’ll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You\’ll be focused on service delivery and providing a great client experience.
This is a full time, permanent role working 3 days in our Swinton office.
Responsibilities
- Managing a strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
- Building close working relationships with both the clients and the team.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Helping clients understand how best to use their Moorepay Software to support their business needs.
- Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
- Managing customers to control quality and format of client input and reduce delays in processing.
- Reviewing client processes to identify inefficiencies and suggest improvements.
- Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment.
- Meeting departmental and service delivery KPIs and quality standards for the team.
- Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
- Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly.
- Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place.
- Raising system bugs and improvement ideas with technical support.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Keeping up-to-date with payroll trends, product enhancements, industry developments and HR legislation.
Skills & experience
- CIPP qualified (or equivalent), or relevant experience working at that level.
- Proven ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourced payroll service provider (desirable).
- Experience in managing large transition projects (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Other
Industries
- Software Development
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Payroll Manager employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the hunt for a Payroll Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your payroll knowledge and the specific systems mentioned in the job description, like Moorepay. Show us that you're not just a candidate, but a subject matter expert ready to tackle any payroll challenge!
✨Tip Number 3
When you get an interview, don’t just answer questions—ask them too! Inquire about the team dynamics, client relationships, and how they measure success. This shows us that you're genuinely interested in the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re keen on joining our fantastic team at Moorepay!
We think you need these skills to ace Payroll Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Manager role. Highlight your relevant experience and skills that match the job description, especially your expertise in payroll systems and client management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built positive customer relationships and improved processes in previous jobs.
Showcase Your Qualifications: If you're CIPP qualified or have equivalent experience, make it stand out! We want to see how your qualifications align with our needs, so don’t hold back on sharing your achievements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Moorepay
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially around Moorepay systems and any relevant legislation. Being able to discuss specific payroll processes and how you've handled them in the past will show that you're not just familiar with the basics but are also a subject matter expert.
✨Build Rapport with Your Interviewers
Since this role involves building relationships with clients, it’s crucial to demonstrate your interpersonal skills during the interview. Be friendly, engage in small talk, and show genuine interest in the interviewers' experiences. This will help you come across as someone who can easily connect with clients.
✨Prepare for Client Scenarios
Think of potential client scenarios you might face in this role and prepare your responses. For example, how would you handle a client query about payroll discrepancies? Having clear, structured answers ready will showcase your problem-solving skills and readiness for the job.
✨Show Your Organisational Skills
As a Payroll Manager, being organised is key. During the interview, share examples of how you've managed multiple tasks or projects efficiently. You could mention tools or methods you use to stay organised, which will highlight your methodical approach and ability to meet deadlines.
