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- Tasks: Support clients with payroll tasks and ensure accurate payroll processing.
- Company: Join a dynamic team dedicated to payroll excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a difference by helping clients manage their payroll efficiently.
- Qualifications: Experience in payroll management and strong communication skills.
- Other info: Fast-paced environment with a focus on teamwork and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Working within the Payroll Manager Service team, you\’ll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You\’ll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You\’ll be focused on service delivery and providing a great client experience. Key responsibilities include: Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Helping clients understand how best to use their Moorepay Software to support their business needs. Managing customers to control quality and format of client input and reduce delays in processing. Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment. Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement. Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys. Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly. Conducting client accountreviews. Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place. Skills & Experience; Demonstrable experience leading a Payroll team. CIPP qualified (or equivalent), or relevant experience working at that level. Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourced payroll service provider (desirable). Experience in managing large transition projects (desirable). A positive and curious mindset for AI-first working, embracing the impact that \’humanAI\’ can bring to the world. Youll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and its positive potential and a desire to learn more. Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Heres what youll gain if youjoin our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Payroll Manager employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common payroll scenarios and questions. We recommend practising with a friend or even in front of the mirror to build your confidence and nail those tricky questions.
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with payroll systems and how you've solved problems in the past. This will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Payroll Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and tailored specifically for the Payroll Manager role. Highlight your relevant experience and skills that align with the job description, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Don’t skip the cover letter! Use it to showcase your passion for payroll management and how your expertise can benefit our clients. We love seeing candidates who can communicate their enthusiasm clearly.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled payroll challenges in the past. We want to know how you approach issues and ensure payroll runs smoothly for clients.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Moorepay
✨Know Your Payroll Stuff
Make sure you brush up on payroll regulations and best practices. Familiarise yourself with common payroll software and systems, as well as any specific tools mentioned in the job description. This will show that you're not just a candidate, but a knowledgeable expert ready to support clients.
✨Prepare for Client Scenarios
Think about potential scenarios you might face while assisting clients with payroll tasks. Prepare examples from your past experience where you've successfully resolved payroll issues or improved processes. This will demonstrate your problem-solving skills and ability to handle client queries effectively.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s payroll processes and challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to showcase your expertise.
✨Show Your Communication Skills
As a Payroll Manager, you'll need to communicate complex information clearly. Practice explaining payroll concepts in simple terms, as if you were talking to someone without a payroll background. This will highlight your ability to assist both clients and employees with their queries.
