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- Tasks: Support clients with payroll tasks and ensure efficient payroll operations.
- Company: Join Moorepay, part of the Zellis Group, with over 500 friendly professionals.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a competitive salary.
- Why this job: Be part of a supportive culture focused on mental health and work/life balance.
- Qualifications: CIPP qualified or equivalent experience, with strong customer relationship skills.
- Other info: Opportunity for learning and development in a stable, growing company.
The predicted salary is between 36000 - 60000 £ per year.
About the role Working within the Payroll Manager Service team, you’ll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You’ll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You’ll be focused on service delivery and providing a great client experience. Key responsibilities include: Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely. Building close working relationships with both the clients and the team. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Owning and taking responsibility for the client journey, always ensuring service excellence. Helping clients understand how best to use their Moorepay Software to supporttheir business needs. Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience. Managing customers to control quality and format of client input and reduce delays in processing. Reviewing client processes to identify inefficiencies and suggest improvements. Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment. Meeting departmental and service delivery KPIs and quality standards for the team. Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement. Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly. Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate. Conducting account client reviews. Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place. Raising system bugs and improvement ideas with technical support. Working closely with payroll processors (based in Kochi, India). Sharing ideas to help improve processes. Keeping up-to-date with payroll trends, product enhancements, industry developments and HR legislation. Skills & experience CIPP qualified (or equivalent), or relevant experience working at that level. Proven ability in building positive customer relationships. Excellent interpersonal and communication skills. Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourced payroll service provider (desirable). Experience in managing large transition projects (desirable). Eager to learn and develop. Great coaching and mentoring skills. Highly organised and methodical in your approach. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Heres what youll gain if youjoin our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. JBRP1_UKTJ
Moorepay | Payroll Manager | manchester employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Moorepay | Payroll Manager | manchester
✨Tip Number 1
Familiarize yourself with Moorepay's software and services. Understanding the tools and systems we use will not only help you answer client queries more effectively but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Build your knowledge of payroll trends and HR legislation. Staying updated on industry developments will position you as a subject matter expert, which is crucial for managing client relationships and improving their payroll processes.
✨Tip Number 3
Practice your communication skills, especially in handling client queries. Being able to convey information clearly and effectively will enhance the client experience and help you achieve first contact resolution.
✨Tip Number 4
Network with professionals in the payroll industry. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations that could benefit your application.
We think you need these skills to ace Moorepay | Payroll Manager | manchester
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Payroll Manager position at Moorepay. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in payroll management, client relationship building, and any specific software expertise you have. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for payroll management and client service. Mention specific examples of how you've successfully managed payroll tasks or improved processes in previous roles.
Highlight Your Qualifications: If you are CIPP qualified or have equivalent experience, be sure to emphasize this in your application. Also, mention any relevant training or certifications that demonstrate your commitment to professional development in payroll services.
How to prepare for a job interview at Moorepay
✨Show Your Payroll Expertise
Make sure to highlight your knowledge of payroll processes and systems during the interview. Be prepared to discuss your experience with managing payroll tasks and how you've ensured accuracy and efficiency in previous roles.
✨Demonstrate Client Relationship Skills
Since building positive relationships with clients is key, share examples of how you've successfully managed client interactions in the past. Discuss any strategies you've used to resolve client queries effectively and maintain high levels of client satisfaction.
✨Emphasize Problem-Solving Abilities
Prepare to talk about specific instances where you've identified inefficiencies in processes and suggested improvements. This will show your proactive approach to service delivery and your commitment to continuous improvement.
✨Be Ready for Technical Questions
As the role involves liaising with technical support and understanding payroll software, brush up on your knowledge of Moorepay systems or similar platforms. Be ready to discuss how you would handle system bugs or issues that may arise.
