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For Companies Working within a multi-skilled team environment, you\’ll play a critical role in communicating with clients, delivering a flexible and proactive payroll administration, recognising the importance of everyone providing a great client experience.
- Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Experience of operating within an outsourcing service provider is desirable.
- A positive and curious mindset for AI-first working, embracing the impact that \’human+AI\’ can bring to the world. Youll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and its positive potential and a desire to learn more.
Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Heres what youll gain if youjoin our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Contact Detail:
Moorepay Recruiting Team
