At a Glance
- Tasks: Provide expert 2nd line support for our HRIS platform and resolve cases end-to-end.
- Company: Join Moorepay, part of the innovative Zellis Group, in a collaborative environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic team with a focus on knowledge sharing and career advancement.
- Why this job: Make a real difference by helping customers and colleagues with rapid solutions.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Moorepay, part of the Zellis Group, is hiring a Technical Support Consultant to provide expert 2nd line support for our HRIS platform.
You’ll own cases end-to-end, collaborating with Product and IT, and focus on rapid, clear resolution for customers and colleagues.
This hybrid role requires 3 days a week at our Swinton office in Manchester, with a strong emphasis on responsiveness, diagnostics, and knowledge sharing across the pod.
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HRIS Support Engineer (2nd Line) — Hybrid in Manchester employer: moorepay
As a Cloud Infrastructure Lead, you will join a forward-thinking company that prioritises innovation and operational excellence in a collaborative work environment. With a strong focus on employee growth, we offer opportunities for continuous learning and development, ensuring that our team members are equipped to tackle the challenges of an AI-driven, cloud-native platform. Located in a vibrant tech hub, we foster a culture of creativity and teamwork, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land HRIS Support Engineer (2nd Line) — Hybrid in Manchester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at moorepay!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at moorepay.
We think you need these skills to ace HRIS Support Engineer (2nd Line) — Hybrid in Manchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at moorepay. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to moorepay and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at moorepay. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to moorepay's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at moorepay
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with moorepay.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at moorepay will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact moorepay and how you would contribute to adapting HR strategies.
