At a Glance
- Tasks: Lead customer success initiatives, driving retention and satisfaction across our client base.
- Company: Join Moorepay, a dynamic company focused on growth and transformation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Collaborative culture with opportunities for career progression.
- Why this job: Make a real impact on customer experience and drive change in a fast-paced environment.
- Qualifications: Proven leadership skills and experience in customer success or related fields.
The predicted salary is between 60000 - 75000 £ per year.
About the role As Head of Customer Success, you’ll own the overall customer relationship, driving retention, growth and customer satisfaction across our client base.
This is a high impact leadership role at the centre of Moorepay’s growth.
You’ll lead a fast paced function spanning Customer Success, transitions and complaints, shaping a customer first culture and ensuring customers realise maximum value from our products.
This role is critical in driving NPS, improving customer experience and partnering with Sales and Product to grow and strengthen customer relationships.
This is a hybrid role - office based at our Swinton office 3 days a week Why apply Lead a critical function at a key point of growth and transformation Shape the customer experience strategy and make a visible impact across the business Join a fast paced, collaborative environment with real opportunity to drive change and progression Key Responsibilities Lead and develop a high performing Customer Success function, driving a strong customer first culture Own customer retention, growth and satisfaction, including NPS and customer health Build and maintain senior relationships with key customers, acting as an escalation point wh...
